Analytics Software

Hi,

I'm getting this error "Template Builder Installer Failed: Unexpected Error" when I try to install BI Publisher desktop exe which is part of OBIEE 10.1.3.4.1. initially when I installed OBIEE all components installed successfully and able to create templates.
Office version : Ms office 2007 ,SP3
Recently I uninstall BI Publisher desktop and trying to install again, this message pop ups:
"Template Builder Installer Failed: Unexpected Error".

I checked the installer log file and this is FYI. Please help me to resolve this issue.

i gone thru forums related to this issue unbale to fix this. Please help me to resolve this issue.

----------------------------
[Word Template Builder Installer for AL Start]
Date: 20-Sep-11 3:55:26 PM
v2 0002
Parameters: i,C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop,en_US,C:\Program Files\Java\jre6
Installation
Installation Directory: C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop
Locale: en_US
JavaHome: C:\Program Files\Java\jre6
Set directories start
Create word object
Word object was created
Template file path : c:\documents and settings\shankar\application data\microsoft\word\startup\TemplateBuilder.dot
Get directories
Current Directory : C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop\Template Builder for Word
Program Files Directory: C:\Program Files
Start Program Directory : C:\Documents and Settings\shankar\Start Menu\Programs
Set directories end
SetIniData Start
ReadIni Start
Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
ReadIni End
SetIniData End
Word process check start
Word process check end
checkIsTBInstalled start
getRegistry:
checkIsTBInstalled end
checkIsTBInstalled start
getRegistry:
checkIsTBInstalled end
removeOld start
Error
createReturnCode Start
createReturnCode End
[Template Builder Installation for AL End]
[Word Template Builder Installer for AL Start]
Date: 20-Sep-11 3:55:34 PM
v2 0002
Parameters: u,C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop
Uninstallation
Installation Directory: C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop
Set directories start
Create word object
Word object was created
Template file path : c:\documents and settings\shankar\application data\microsoft\word\startup\TemplateBuilder.dot
Get directories
Current Directory : C:\Program Files\Oracle\BI Publisher\BI Publisher Desktop\Template Builder for Word
Program Files Directory: C:\Program Files
Start Program Directory : C:\Documents and Settings\shankar\Start Menu\Programs
Set directories end
SetIniData Start
ReadIni Start
Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
Ini file path: D:\Exchange\shankar\Oracle\BIPublisher\TemplateBuilderforWord\config\tb.ini
ReadIni End
SetIniData End
Word process check start
Word process check end
runUninstaller Start
uninstallOnline Start
deleteFileWCheck Start
deleteFileWCheck End
uninstallOnline End
Uninstall Start
deleteFileWCheck Start
deleteFileWCheck End
deleteFileWCheck Start
deleteFileWCheck End
deleteFileWCheck Start
deleteFileWCheck End
Error
createReturnCode Start
createReturnCode End
[Template Builder Installation for AL End]
------------------------------


Regards,
Kulkarni