While scheduling the reports or dashboards with the Agent in OBIEE 11.1.1.7.0, I've noticed that our OBI doesn't sent emails to the user unless they "activate" their Delivery Options. By "activate" I mean go to the their My Account->Delivery Options tab and then click OK to close My Account Window.
We do not have to select any options, click on anything, just go the Delivery Options tab and then close it by clicking OK. The Delivery Option has Devices set to "Email" (in the drop down list) and only one line "System Email" marked as a default. The Delivery Profile has only one line "System Profile" marked as a default.
We have an Active Directory as a security provider and I've not seen any issues with the security.I can add any user from the Active Directory in Recipients tab in Agent but when I run it, it delivers the reports only to the users who "activated" their Delivery Option. If the users has not done it, I get a warning "No devices for user: <user name>" As soon as the user does the "activation", the agent works without issues. If I type an email rather selecting a user from the Active Directory, the agent works without issues.
This strange activation process applies to any users including administrators.
Have you ever experienced anything like that? I wonder if we simply have some email related settings wrong in OBI but I do not know what to look at exactly.
Or is this "activation" process something that every user must do in OBI? Is there any way to do the bulk activation?
I'd appreciate any insight you might have. I'm happy to add more details if the problem description is not clear.
Thank you,
Tatiana.