Hi All,
We are facing a weird issue in our application wherein the custom login page is timing out in 15 mins, though the session timeout has been configured as 65 mins.
Has anyone faced this issue in the past ?
Here are details -
Webgate level 'Max Session Time' = 60 mins
OAM Console - Common Settings 'Idle Timeout' = 65 mins
User stays idle on custom login page for 20-25 mins and after then tries to login, he is redirected to an error page which says 'System error, please contact your administrator'.
Strangely the application for which OAM SSO has been implemented honours the timeout values.
Logs -
Error occurred while handling the request.
Supplemental Detail java.lang.RuntimeException: Authentication request Timed out. Eapsed time in min: 79560
at oracle.security.am.controller.BaseRequest.updateObjectWithCachedMap(BaseRequest.java:482)
Research already done-
https://support.oracle.com/epmos/faces/DocumentDisplay?id=1908294.1 says that this issue is expected but only for the 'Idle timeout configured'. But why in this case is it happening before 65 mins !!
Appreciate any help.
Thanks
Sudipto