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[nQSError: 12017] Unexpected socket read timeout: connection terminated by network, e.g. by the fire

Vamshi PulumatiMay 17 2017 — edited Sep 12 2017

Hi Folks,

We are facing an issue intermittently in OBIEE 12C. When we hit the URL sometimes it stuck at "signing" page and after some time it gives OBIEE login page as below

Sametime in presentation server logs it throws below error,

[2017-05-17T04:11:59Z] [OBIPS] [ERROR:1] [] [saw.securitysubsystem.checkauthentication.runimpl] [ecid: f3368185-7b51-4d64-9201-37afbcc5971c-00003799,0:3:1] [tid: 1194919680] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Odbc driver returned an error (SQLDriverConnectW).

State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.

(HY000)

State: HY000. Code: 12017. [nQSError: 12017] Unexpected socket read timeout: connection terminated by network, e.g. by the firewall. (HY000)[[

File:checkauthentication.cpp

Line:1607

Location:

    saw.securitysubsystem.checkauthentication.runimpl

    saw.threadpool.asynclogon

    saw.threads

]]

Any help will be greatly appreciated. Thanks in advance.

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Added on May 17 2017

#business-intelligence-applications, #business-intelligence-foundation, #business-intelligence-suite-enterprise-edition-obiee

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