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not able to change apex instance admin account password; still cannot login

DaudApr 29 2020 — edited Apr 30 2020

i am trying to login as the apex instance admin user but i keep getting invalid credentials even after change the password many times.

SQL> select version_no from apex_release;

VERSION_NO

--------------------------------------------------------------------------------

19.1.0.00.15

SQL> select username from dba_users where username like 'APEX%';

USERNAME

------------------------------

APEX_190100

APEX_REST_PUBLIC_USER

APEX_PUBLIC_USER

APEX_LISTENER

APEX_INSTANCE_ADMIN_USER

I have checked and confirmed that i am using the correct apxchpwd.sql. 

SQL> select user_name, account_locked, change_password_on_first_use, account_expiry, first_password_use_occurred,last_failed_login

from wwv_flow_fnd_user;  2

USER_NAME            A C ACCOUNT_E F LAST_FAIL

-------------------- - - --------- - ---------

APEXADMIN            N N 25-JAN-23 N

ADMIN                N Y 30-APR-20 Y

PROBEADMIN             Y 22-OCT-19 N

PROBEADMIN             Y 22-OCT-19 N

C12378               N N 22-OCT-19 N

The admin account is APEXADMIN. I also created another one called ADMIN. Both not working; I am getting invalid credentials.

What is wrong with the account?

thanks.

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Added on Apr 29 2020
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