Current Configuration:
At present, our system is configured to trigger alerts only when a complete restoration occurs. This means that an alert is sent only when the entire system or event has been fully restored to its normal operational state.
Expected Enhancement:
Our clients are requesting the implementation of service alerts for situations involving partial restoration, even when these do not result in a full event restoration. For example, if a device experiences a partial closure, such as only the A phase closing, it can result in power being restored to some customers but not all. In such cases, we need to generate a service alert that informs about the partial restoration.