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My account has been hijacked maybe?

leolivierAug 31 2024

Hello,

With another account, I have a free tier access that works since almost 2 years.

On August 24, I received an email from oracle saying ‘Your profile was updated by your Cloud Account admin.’ but I am the cloud account admin and I didn't do anything. Since then, I cannot connect anymore to my OCI account and when I say that I have lost my password, I never receive the email with the link to reset the password.

So my account has maybe been hacked by someone who changed both the password and the email ?

Is that possible that someone from Oracle check this? The tenant is oracle7261

I still can connect to my free instance using ssh, is there a way I could recover my account this way?

Comments

chonewell Nov 12 2024

My Oracle Cloud tenant, cloud account, and secure email have no issues. Why haven't I received my password reset email for Oracle Cloud? This is very strange, and our attempts have not been able to solve the problem. May I ask who I should turn to for help?

L. Fernigrini Nov 12 2024

If your account is a paid one, open a Support ticket.

If it is a Free Tier then you will have to rely on help from the community. Most probable cause that you did not receive the password reset email is that your account has been stolen and the email has been changed.

chonewell Nov 13 2024

Thank you for your reply!
But when I chatted with the online customer service, they told me that my Oracle Cloud tenant, account, and email were all fine. So, there shouldn't be a problem of theft.
I have a free account, but who can I contact on the forum? I can only post, but no one on the forum can view my account permissions, right. I am currently trying to reset MFA, I don't know if it works.
It's quite ridiculous that I have a free account and can't enjoy any services, but how can I become a paid user if I can't log in to my account.

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Added on Aug 31 2024
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