Currently, the CCS payment functionality applies a credit to the customer’s account immediately after a payment is submitted—_before_ the payment has actually cleared. While this creates the illusion of instant payment success, it introduces risks such as inaccurate account balances, premature service reinstatements, and increased manual correction efforts when payments fail.
I’m proposing a valuable enhancement that brings more accuracy and accountability to our payment process: a feature that holds account crediting until the payment has officially cleared through the financial institution.
By aligning payment posting with actual settlement confirmation, we can:
- Reduce payment-related exceptions and corrections
- Improve customer trust through transparent, reliable billing behavior
- Support better internal auditing and operational efficiency
- Prevent unintentional consequences of failed or reversed payments
This enhancement will modernize our financial workflows and bring CCS in line with industry best practices. Let’s make payment processing smarter and more secure—_where accuracy comes first_.