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Microsoft excel error while exporting a FRS report from Planning to excel

922393May 15 2012 — edited Mar 13 2013
I have multiple screen shots of the issue.
are getting issues when within citrix trying to run an FRS report from workspace into excel.

first they get a windows login window looking for credentials of a User name and a Password.

the first error:
"Could not open 'http:SERVERNAME:19000/hr/hrget/modules/com/hyperion/reporting/web/office/HROfficeReport.jsp/FOLDERNAMEandFILENAME.xls?format=excel.20028viewAs=excel&instanceId=11165278&previewDone=true'.

second error:
Microsoft Excel cannot access the file 'http:SERVERNAME:19000/hr/hrget/modules/com/hyperion/reporting/web/office/HROfficeReport.jsp/FOLDERNAMEandFILENAME.xls?format=excel.20028viewAs=excel&instanceId=11165278&previewDone=true'. There are several possible reasons:

The file name or path does not exist.
The file is being used by another person
The workbook you are trying to save has the same name as a currently open workbook.

Third error:
The file you are trying to open, 'FILENAME.xls', is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file do you want to open the file now?
yes , no, or help

I am trying to figure out if its a CITRIX issue? An EPM issue? or what
We have Office 2010 32 bit with smart view and excel add-in.

Does anybody know why this may occur? I have screen shots I just don't know how to post them.
This post has been answered by 852003 on May 16 2012
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Locked on Apr 10 2013
Added on May 15 2012
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