Hello All,
Greetings for the day!!!
After continuous follow up with my client, I recently got the CSI number, using which I created metalink ID and raised multiple SRs for pending open issues and started following up. However, management has insisted to open SR only for critical issues, to avoid max out the number of service requests.
It puzzled me, as per my knowledge there is no limit or value defined, that says you cannot create more than Nnn number of service requests, please let me know if there is any. I already tried to search the same on forum as well as google, but didn't find it. Moreover, another query that came to my mind was, if I have license for Database Enterprise edition, and I raise queries regarding RAC, will it by any means breach the terms of support contract?
Referred, below document as well, but no luck.
http://docs.oracle.com/cd/E25290_01/doc.60/e25224/srhome.htm
Thanks in Advance,
AbbasDBA