Hi all,
My UCM component sends email notifications. For some reason I am getting the below error message.
Failed to send mail to abc@xyz.com. Could not send mail message from def@xyz.com with subject line: Release Tool - "testing_participants_disappear" review started. Invalid mail message: abc@xyz.com "Unable to find one or more recipients of message." Mail server responded with error message: 554 5.7.1 <abc@xyz.com>: Relay access denied [ Details ]
An error has occurred. The stack trace below shows more information.
!csMailFailed,abc@xyz.com!csMailCouldNotSend,def@xyz.com,Release Tool - "testing_participants_disappear" review started!$!csSMTPInvalidMessage,abc@xyz.com.com!csSMTPUnableToFindRecipients,1!csSMTPResponseIndicatesFailure,554 5.7.1 <abc@xyz.com.com>: Relay access denied
intradoc.common.ServiceException:
at intradoc.common.SmtpClient.sendMail(SmtpClient.java:431)
at intradoc.server.InternetFunctions.sendMail(InternetFunctions.java:440)
at intradoc.server.InternetFunctions.sendMailToEx(InternetFunctions.java:358)
at intradoc.server.InternetFunctions.sendMailTo(InternetFunctions.java:83)
at intradoc.server.InternetFunctions.sendMailPackage(InternetFunctions.java:719)
at intradoc.server.InternetFunctions$1.run(InternetFunctions.java:624)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.Exception: !csSMTPInvalidMessage,abc@xyz.com.com!csSMTPUnableToFindRecipients,1
at intradoc.common.SmtpClient.writeMultiMsg(SmtpClient.java:570)
at intradoc.common.SmtpClient.sendMail(SmtpClient.java:337)
... 6 more
Caused by: java.lang.Exception: !csSMTPResponseIndicatesFailure,554 5.7.1 <abc@xyz.com.com>: Relay access denied
at intradoc.common.SmtpClient.writeMsg(SmtpClient.java:531)
at intradoc.common.SmtpClient.writeMultiMsg(SmtpClient.java:555)
... 7 more
SystemAuditTrail
-------------------------------
>mail/6 11.26 15:46:02.619 IdcServer-49 to: ["Approver1" <abc@xyz.com>] subject: Test email from Content Server from: encoding=utf-8 javaEncoding=UTF8
>mail/6 11.26 15:46:02.743 IdcServer-49 From SMTP Server: 220.xxxxxxxx.com.ESMTP.Postfix.. [32 32 30 20 73 69 6C 62 75 72 79 2D 74 65 73 74 6D 61 69 6C 2E 63 6F 6D 20 45 53 4D 54 50 20 50 6F 73 74 66 69 78 0D 0A ] MjIwIHNpbGJ1cnktdGVzdG1haWwuY29tIEVTTVRQIFBvc3RmaXgNCg==
>mail/6 11.26 15:46:02.744 IdcServer-49 To SMTP Server: HELO.xxxxxxxxxxxxxxxxx.. [48 45 4C 4F 20 73 69 6C 62 75 72 79 6C 69 6E 75 78 76 6D 2E 73 69 6C 62 75 72 79 2E 64 65 0D 0A ] SEVMTyBzaWxidXJ5bGludXh2bS5zaWxidXJ5LmRlDQo=
>mail/6 11.26 15:46:02.845 IdcServer-49 From SMTP Server: 250.xxxxxxxxxx.com.. [32 35 30 20 73 69 6C 62 75 72 79 2D 74 65 73 74 6D 61 69 6C 2E 63 6F 6D 0D 0A ] MjUwIHNpbGJ1cnktdGVzdG1haWwuY29tDQo=
>mail/6 11.26 15:46:02.846 IdcServer-49 To SMTP Server: MAIL.From:..info@ghi.com... [4D 41 49 4C 20 46 72 6F 6D 3A 20 3C 69 6E 66 6F 40 73 69 6C 62 75 72 79 2D 74 65 73 74 6D 61 69 6C 2E 63 6F 6D 3E 0D 0A ] TUFJTCBGcm9tOiA8aW5mb0BzaWxidXJ5LXRlc3RtYWlsLmNvbT4NCg==
>mail/6 11.26 15:46:02.948 IdcServer-49 From SMTP Server: 250.2.1.0.Ok.. [32 35 30 20 32 2E 31 2E 30 20 4F 6B 0D 0A ] MjUwIDIuMS4wIE9rDQo=
>mail/6 11.26 15:46:02.949 IdcServer-49 To SMTP Server: RCPT.TO:..abc@xyz.com... [52 43 50 54 20 54 4F 3A 20 3C 73 61 75 6D 79 61 2E 62 61 6C 61 40 73 69 6C 62 75 72 79 2E 63 6F 6D 3E 0D 0A ] UkNQVCBUTzogPHNhdW15YS5iYWxhQHNpbGJ1cnkuY29tPg0K
>mail/6 11.26 15:46:03.051 IdcServer-49 From SMTP Server: 554.5.7.1..abc@xyz.com.:.Relay [35 35 34 20 35 2E 37 2E 31 20 3C 73 61 75 6D 79 61 2E 62 61 6C 61 40 73 69 6C 62 75 72 79 2E 63 6F 6D 3E 3A 20 52 65 6C 61 79] NTU0IDUuNy4xIDxzYXVteWEuYmFsYUBzaWxidXJ5LmNvbT46IFJlbGF5
>mail/6 11.26 15:46:03.052 IdcServer-49 From SMTP Server: .access.denied.. [20 61 63 63 65 73 73 20 64 65 6E 69 65 64 0D 0A ] IGFjY2VzcyBkZW5pZWQNCg==
>mail/7 11.26 15:46:03.054 IdcServer-49 Email send failed.
mail/7 11.26 15:46:03.054 IdcServer-49 From: info@ghi.com
mail/7 11.26 15:46:03.054 IdcServer-49 To: "Approver1" <abc@xyz.com>
mail/7 11.26 15:46:03.054 IdcServer-49 Subject: Test email from Content Server java.lang.Exception: !csSMTPInvalidMessage,"Approver1" <abc@xyz.com>!csSMTPUnableToFindRecipients,1
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.common.SmtpClient.writeMultiMsg(SmtpClient.java:570)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.common.SmtpClient.sendMail(SmtpClient.java:337)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.InternetFunctions.sendMail(InternetFunctions.java:440)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.InternetFunctions.sendMailToEx(InternetFunctions.java:358)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.SystemAuditHandler.sendEmail(SystemAuditHandler.java:338)
mail/7 11.26 15:46:03.054 IdcServer-49 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
mail/7 11.26 15:46:03.054 IdcServer-49 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
mail/7 11.26 15:46:03.054 IdcServer-49 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
mail/7 11.26 15:46:03.054 IdcServer-49 at java.lang.reflect.Method.invoke(Method.java:597)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.Service.doCodeEx(Service.java:533)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.Service.doCode(Service.java:505)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.Service.doAction(Service.java:477)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.Service.doActions(Service.java:472)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.Service.executeActions(Service.java:458)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.Service.doRequest(Service.java:1890)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1343)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1715)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.idcwls.IdcIntegrateWrapper.processFilterEvent(IdcIntegrateWrapper.java:222)
mail/7 11.26 15:46:03.054 IdcServer-49 at sun.reflect.GeneratedMethodAccessor142.invoke(Unknown Source)
mail/7 11.26 15:46:03.054 IdcServer-49 ... 35 more
mail/7 11.26 15:46:03.054 IdcServer-49 Caused by: java.lang.Exception: !csSMTPResponseIndicatesFailure,554 5.7.1 <abc@xyz.com>: Relay access denied
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.common.SmtpClient.writeMsg(SmtpClient.java:531)
mail/7 11.26 15:46:03.054 IdcServer-49 at intradoc.common.SmtpClient.writeMultiMsg(SmtpClient.java:555)
mail/7 11.26 15:46:03.054 IdcServer-49 ... 62 more
This same mail server has no problems sending mails to abc@xyz.com, but that is from a different content server.