Skip to Main Content

Cloud Platform

Announcement

For appeals, questions and feedback about Oracle Forums, please email oracle-forums-moderators_us@oracle.com. Technical questions should be asked in the appropriate category. Thank you!

Locked out of Free Tier oracle cloud account, after changing phone.

user10948811Jul 2 2024

Hello,

I have working password to my free tier Oracle cloud account, but no MFA (after changing phone) and no backup codes.

My cloud account was setup long time ago (2021) and the credit card, which was initially associated with the account has long expired (I still believe I know the credit card number though from old bank statements). Tried to resolve via Chat, however could not pass Credit Card expiry date check (card has obviously been destroyed long time ago and the bank obviously don't put expiry dates on the credit card statements) and Chat advisor sent me here, saying that an engineer here would be able to login to my account. Is there any way of resetting MFA please?

Thank you

Comments
Post Details
Added on Jul 2 2024
1 comment
436 views