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Loading the module 'wksp.mode' failed in 11.1.2.4

SreenuRSep 22 2020

Hello Experts,

We got a strange issue where few Active directory users are unable to login to Hyperion workspace of 11.1.2.4 version on Windows 2008 R2

Error:"Loading the module 'wksp.mode' failed"

When we validate there is no related logs in the Domains/Diagnostics,It is only for few AD users not all but when the user is trying to login I found that a ".dll" file is causing automatic restart of Foundation service and after few minutes the workspace is working fine.

Windows Event Viewer error:

Faulting application name: HyS9FoundationServices_Foundation1.exe, version: 1.0.0.2, time stamp: 0x512cbfcc

Faulting module name: ntdll.dll, version: 6.1.7601.24560, time stamp: 0x5f472aa1

Exception code: 0xc00000fd

Fault offset: 0x0000000000031102

Faulting process id: 0x52dc

Faulting application start time: 0x01d690f48850531b

Faulting application path: C:\Oracle\Middleware\user_projects\domains\EPMSystem\bin\HyS9FoundationServices_Foundation1.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: dde4a71f-fce8-11ea-9b3b-0050568f7eee

May I know if anyone got stuck with this kind of error and expecting a solution asap.

Thanks in advance

Added on Sep 22 2020

#business-intelligence-applications, #epm-system-infrastructure, #performance-management-applications

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