java occasionally throwing Exception access violatio on desktop application
Hi, I have a desktop application occasionally crashing on a customers computer, it doesnot occur on mine. Can anybody identify anything friom this stackdump - I have no dea what to do with it , any ideas would be appreciated
thanks paul
#
# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d8fbe27, pid=4624, tid=6852
#
# Java VM: Java HotSpot(TM) Client VM (10.0-b19 mixed mode windows-x86)
# Problematic frame:
# V [jvm.dll+0x13be27]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#
--------------- T H R E A D ---------------
Current thread (0x02455400): VMThread [stack: 0x02550000,0x025a0000] [id=6852]
siginfo: ExceptionCode=0xc0000005, reading address 0xc7000060
Registers:
EAX=0x1c084fb8, EBX=0x0270a3d0, ECX=0x5df841e8, EDX=0xc7000000
ESP=0x0259fb80, EBP=0x0b530000, ESI=0x6d9cf024, EDI=0x6d9cf024
EIP=0x6d8fbe27, EFLAGS=0x00010206
Top of Stack: (sp=0x0259fb80)
0x0259fb80: 1c084fb8 6d8fc20a 00000003 6d94f941
0x0259fb90: 6d9e7d30 6d9cf024 6d9cf024 6d96aded
0x0259fba0: 6d9cf024 6d9cf024 0270a3d0 0270a3d0
0x0259fbb0: 6d93374b 6d9cf024 00000000 6d9cf024
0x0259fbc0: 6d9cf024 0270a3d0 6d866fe1 00000001
0x0259fbd0: 00000002 6d9cf024 6d9cf024 00000001
0x0259fbe0: 0270a3d0 0b530000 14a78000 6d868beb
0x0259fbf0: 00000001 00000000 00000001 00000002
Instructions: (pc=0x6d8fbe27)
0x6d8fbe17: 08 8b 08 8b 04 8a 8b 48 04 8b 51 08 83 c1 08 50
0x6d8fbe27: ff 52 60 a1 40 15 9e 6d 83 38 00 75 dc c3 cc cc
Stack: [0x02550000,0x025a0000], sp=0x0259fb80, free space=318k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0x13be27]
VM_Operation (0x6537fb74): GenCollectFull, mode: safepoint, requested by thread 0x647b2c00
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x647b2c00 JavaThread "0" [_thread_blocked, id=5220, stack(0x65330000,0x65380000)]
0x647b0400 JavaThread "Thread-479" [_thread_blocked, id=1488, stack(0x65090000,0x650e0000)]
0x647ae800 JavaThread "Thread-6" [_thread_blocked, id=4128, stack(0x64fb0000,0x65000000)]
0x647b2400 JavaThread "Thread-4" [_thread_blocked, id=4764, stack(0x66730000,0x66780000)]
0x647b0800 JavaThread "Swing-Shell" daemon [_thread_blocked, id=3248, stack(0x65290000,0x652e0000)]
0x647afc00 JavaThread "TimerQueue" daemon [_thread_blocked, id=4568, stack(0x65150000,0x651a0000)]
0x02707000 JavaThread "DestroyJavaVM" [_thread_blocked, id=6756, stack(0x01f50000,0x01fa0000)]
0x646b9400 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=4296, stack(0x64f10000,0x64f60000)]
0x646b7000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=4088, stack(0x64e40000,0x64e90000)]
0x646b3000 JavaThread "AWT-Shutdown" [_thread_blocked, id=4252, stack(0x64df0000,0x64e40000)]
0x646b2c00 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=6752, stack(0x64a20000,0x64a70000)]
0x0247c400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=5516, stack(0x64260000,0x642b0000)]
0x02474800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=4016, stack(0x641d0000,0x64220000)]
0x02474000 JavaThread "Attach Listener" daemon [_thread_blocked, id=5008, stack(0x64140000,0x64190000)]
0x0246b400 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=5600, stack(0x640b0000,0x64100000)]
0x0245ac00 JavaThread "Finalizer" daemon [_thread_blocked, id=5744, stack(0x02670000,0x026c0000)]
0x02459c00 JavaThread "Reference Handler" daemon [_thread_blocked, id=5480, stack(0x025e0000,0x02630000)]
Other Threads:
=>0x02455400 VMThread [stack: 0x02550000,0x025a0000] [id=6852]
0x02484c00 WatcherThread [stack: 0x642f0000,0x64340000] [id=6400]
VM state:at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: ([mutex/lock_event])
[0x023e1300/0x00000124] Threads_lock - owner thread: 0x02455400
[0x023e0c20/0x00000164] Heap_lock - owner thread: 0x647b2c00
Heap
def new generation total 101504K, used 88370K [0x04710000, 0x0b530000, 0x0b530000)
eden space 90240K, 85% used [0x04710000, 0x0925cb88, 0x09f30000)
from space 11264K, 100% used [0x09f30000, 0x0aa30000, 0x0aa30000)
to space 11264K, 0% used [0x0aa30000, 0x0aa30000, 0x0b530000)
tenured generation total 1353600K, used 1331057K [0x0b530000, 0x5df10000, 0x5df10000)
the space 1353600K, 98% used [0x0b530000, 0x5c90c4b8, 0x5c90c600, 0x5df10000)
compacting perm gen total 35328K, used 35098K [0x5df10000, 0x60190000, 0x61f10000)
the space 35328K, 99% used [0x5df10000, 0x60156b50, 0x60156c00, 0x60190000)
No shared spaces configured.
Dynamic libraries:
0x00400000 - 0x00423000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\javaw.exe
0x77d90000 - 0x77ef0000 C:\Windows\SysWOW64\ntdll.dll
0x75fa0000 - 0x760b0000 C:\Windows\syswow64\kernel32.dll
0x76480000 - 0x76546000 C:\Windows\syswow64\ADVAPI32.dll
0x760b0000 - 0x761a0000 C:\Windows\syswow64\RPCRT4.dll
0x75f40000 - 0x75fa0000 C:\Windows\syswow64\Secur32.dll
0x76560000 - 0x76630000 C:\Windows\syswow64\USER32.dll
0x763a0000 - 0x76430000 C:\Windows\syswow64\GDI32.dll
0x77990000 - 0x779f0000 C:\Windows\system32\IMM32.DLL
0x76760000 - 0x76828000 C:\Windows\syswow64\MSCTF.dll
0x77870000 - 0x7791a000 C:\Windows\syswow64\msvcrt.dll
0x766c0000 - 0x766c9000 C:\Windows\syswow64\LPK.DLL
0x762d0000 - 0x7634d000 C:\Windows\syswow64\USP10.dll
0x7c340000 - 0x7c396000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\msvcr71.dll
0x6d7c0000 - 0x6da10000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\client\jvm.dll
0x74a10000 - 0x74a42000 C:\Windows\system32\WINMM.dll
0x773c0000 - 0x77504000 C:\Windows\syswow64\ole32.dll
0x777d0000 - 0x7785d000 C:\Windows\syswow64\OLEAUT32.dll
0x74a50000 - 0x74a89000 C:\Windows\system32\OLEACC.dll
0x74470000 - 0x7449c000 C:\Windows\system32\apphelp.dll
0x6d270000 - 0x6d278000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\hpi.dll
0x77860000 - 0x77867000 C:\Windows\syswow64\PSAPI.DLL
0x6d770000 - 0x6d77c000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\verify.dll
0x6d310000 - 0x6d32f000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\java.dll
0x6d7b0000 - 0x6d7bf000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\zip.dll
0x6d570000 - 0x6d583000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\net.dll
0x77610000 - 0x7763d000 C:\Windows\syswow64\WS2_32.dll
0x77920000 - 0x77926000 C:\Windows\syswow64\NSI.dll
0x73ae0000 - 0x73b1b000 C:\Windows\system32\mswsock.dll
0x72df0000 - 0x72df5000 C:\Windows\System32\wship6.dll
0x72de0000 - 0x72def000 C:\Windows\system32\NLAapi.dll
0x74280000 - 0x74299000 C:\Windows\system32\IPHLPAPI.DLL
0x73e00000 - 0x73e35000 C:\Windows\system32\dhcpcsvc.DLL
0x73dd0000 - 0x73dfc000 C:\Windows\system32\DNSAPI.dll
0x73dc0000 - 0x73dc7000 C:\Windows\system32\WINNSI.DLL
0x73d90000 - 0x73db1000 C:\Windows\system32\dhcpcsvc6.DLL
0x72dd0000 - 0x72ddf000 C:\Windows\system32\napinsp.dll
0x727f0000 - 0x72802000 C:\Windows\system32\pnrpnsp.dll
0x72ba0000 - 0x72ba8000 C:\Windows\System32\winrnr.dll
0x76430000 - 0x7647a000 C:\Windows\syswow64\WLDAP32.dll
0x73270000 - 0x73275000 C:\Windows\System32\wshtcpip.dll
0x75b90000 - 0x75b96000 C:\Windows\system32\rasadhlp.dll
0x6d000000 - 0x6d12e000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\awt.dll
0x75880000 - 0x758c2000 C:\Windows\system32\WINSPOOL.DRV
0x74b20000 - 0x74ba0000 C:\Windows\system32\uxtheme.dll
0x6d210000 - 0x6d263000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\fontmanager.dll
0x768b0000 - 0x773bf000 C:\Windows\syswow64\shell32.dll
0x77930000 - 0x77988000 C:\Windows\syswow64\SHLWAPI.dll
0x74800000 - 0x7499e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll
0x6d590000 - 0x6d599000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\nio.dll
0x6d3b0000 - 0x6d3d4000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\jpeg.dll
0x75720000 - 0x757a5000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6001.18000_none_886786f450a74a05\comctl32.dll
0x76630000 - 0x766b4000 C:\Windows\syswow64\CLBCatQ.DLL
0x77640000 - 0x777ca000 C:\Windows\syswow64\SETUPAPI.dll
0x72960000 - 0x72b83000 C:\Windows\system32\NetworkExplorer.dll
0x73410000 - 0x734cb000 C:\Windows\system32\PROPSYS.dll
0x6c620000 - 0x6c727000 C:\Windows\System32\shdocvw.dll
0x75ad0000 - 0x75aee000 C:\Windows\system32\USERENV.dll
0x742c0000 - 0x742d4000 C:\Windows\system32\MPR.dll
0x73cd0000 - 0x73ce3000 C:\Windows\System32\ntlanman.dll
0x73fa0000 - 0x74015000 C:\Windows\System32\NETAPI32.dll
0x74120000 - 0x74128000 C:\Windows\System32\drprov.dll
0x75640000 - 0x7564f000 C:\Windows\System32\davclnt.dll
0x740c0000 - 0x740cb000 C:\Windows\system32\cscapi.dll
0x653d0000 - 0x65420000 C:\Program Files (x86)\Windows Live\Messenger\fsshext.8.5.1302.1018.dll
0x744d0000 - 0x7456b000 C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1434_none_d08b6002442c891f\MSVCR80.dll
0x72430000 - 0x725db000 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.18000_none_9e752e5ac9c619f3\gdiplus.dll
0x6f7c0000 - 0x6f873000 C:\Windows\system32\WindowsCodecs.dll
0x67d40000 - 0x67fae000 C:\Windows\system32\wpdshext.dll
0x6dcc0000 - 0x6dd06000 C:\Windows\system32\PortableDeviceApi.dll
0x75670000 - 0x7569d000 C:\Windows\system32\WINTRUST.dll
0x74180000 - 0x74271000 C:\Windows\system32\CRYPT32.dll
0x74160000 - 0x74172000 C:\Windows\system32\MSASN1.dll
0x775e0000 - 0x77609000 C:\Windows\syswow64\imagehlp.dll
0x70080000 - 0x700ab000 C:\Windows\system32\PortableDeviceTypes.dll
0x6f6c0000 - 0x6f6ff000 C:\Windows\system32\audiodev.dll
0x6c730000 - 0x6c97b000 C:\Windows\system32\WMVCore.DLL
0x71c30000 - 0x71c69000 C:\Windows\system32\WMASF.DLL
0x73e40000 - 0x73e49000 C:\Windows\system32\LINKINFO.dll
0x73e50000 - 0x73e61000 C:\Windows\system32\SAMLIB.dll
0x728a0000 - 0x728f7000 C:\Windows\system32\zipfldr.dll
0x6d150000 - 0x6d17f000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\cmm.dll
0x6d180000 - 0x6d1a3000 C:\Program Files (x86)\Java\jre1.6.0_05\bin\dcpr.dll
VM Arguments:
jvm_args: -Xmx1500000000 -Xms67108864
java_command: com.jthink.jaikoz.Start
Launcher Type: SUN_STANDARD
Environment Variables:
PATH=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files\Debugging Tools for Windows 64-bit
USERNAME=Pieter Viljoen
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 15 Stepping 6, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows Vista Build 6001 Service Pack 1
CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 15 stepping 6, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3
Memory: 4k page, physical 4192448k(1026488k free), swap 4194303k(4194303k free)
vm_info: Java HotSpot(TM) Client VM (10.0-b19) for windows-x86 JRE (1.6.0_05-b13), built on Feb 22 2008 01:16:53 by "java_re" with MS VC++ 7.1
time: Sat May 24 01:01:18 2008
elapsed time: 98537 seconds