Hello, I really need some help.
PC in question running Windows 8.1 Professional, fully updated and patched.
Java runtime versions 1.8.0_51 and 1.8.0_77.
PC is a mission critical device.
I have a user who connects to several systems which require JRE on the local pc. Java version 1.8.0_77 was installed and working correctly. The user has been successfully logging into the different systems without issue until last Thursday. When attempting to log in to a system that she doesn't use very often, she is told that she cannot continue because that system requires java version 1.7.0_?? to 1.8.0_51 to run. I installed 1.8.0_51 and she tried again. she still got the same error, so I uninstalled 1.8.0_77 and she tried again. This time the interface told her that no version of Java was installed. I verified that, indeed, Java was installed, had her reboot and try again. Same error. So then I uninstalled 1.8.0_51, and verified that the registry was clean of Java references, rebooted her computer and tried to reinstall the current version, build 77. THIS time, the installation started normally, but when the "downloading java" screen popped up (the one with the small green bar that goes across as it downloads), the window went away after about a second or maybe two, and nothing else happened. A look at Task manager indicated that no installation routines were running. A look at Programs and Features in the control panel showed no installation of Java. Testing with IE showed that Java wasn't installed either. A look at the event log showed event ID 1000:
Log Name: Application
Source: Application Error
Date: 4/15/2016 7:34:01 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WRUTHERFORD4.xyzx.com
Description:
Faulting application name: JavaSetup8u77.exe, version: 8.0.770.3, time stamp: 0x56ef9089
Faulting module name: ntdll.dll, version: 6.3.9600.18194, time stamp: 0x569515fc
Exception code: 0xc0000374
Fault offset: 0x000e6054
Faulting process id: 0x174c
Faulting application start time: 0x01d1971310b0896c
Faulting application path: C:\Users\wendy_t\AppData\Local\Temp\jds64390359.tmp\JavaSetup8u77.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 5452fe6e-0306-11e6-831f-4439c45191e0
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-04-15T12:34:01.000000000Z" />
<EventRecordID>71018</EventRecordID>
<Channel>Application</Channel>
<Computer>WRUTHERFORD4.xyzx.com</Computer>
<Security />
</System>
<EventData>
<Data>JavaSetup8u77.exe</Data>
<Data>8.0.770.3</Data>
<Data>56ef9089</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.18194</Data>
<Data>569515fc</Data>
<Data>c0000374</Data>
<Data>000e6054</Data>
<Data>174c</Data>
<Data>01d1971310b0896c</Data>
<Data>C:\Users\wendy_t\AppData\Local\Temp\jds64390359.tmp\JavaSetup8u77.exe</Data>
<Data>C:\windows\SYSTEM32\ntdll.dll</Data>
<Data>5452fe6e-0306-11e6-831f-4439c45191e0</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Event ID 1000 was immediately followed by two instances of event ID 1001. Here's the first:
Log Name: Application
Source: Windows Error Reporting
Date: 4/15/2016 7:34:01 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: WRUTHERFORD4.xyzx.com
Description:
Fault bucket 129052547215, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0
Problem signature:
P1: JavaSetup8u77.exe
P2: 8.0.770.3
P3: 56EF9089
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTHB406.tmp\fthempty.txt
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 5453257e-0306-11e6-831f-4439c45191e0
Report Status: 0
Hashed bucket: c318cddbf6ee018c4b43d002a7b8c76a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-04-15T12:34:01.000000000Z" />
<EventRecordID>71019</EventRecordID>
<Channel>Application</Channel>
<Computer>WRUTHERFORD4.xyzx.com</Computer>
<Security />
</System>
<EventData>
<Data>129052547215</Data>
<Data>5</Data>
<Data>FaultTolerantHeap</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>JavaSetup8u77.exe</Data>
<Data>8.0.770.3</Data>
<Data>56EF9089</Data>
<Data>ffffbaad</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTHB406.tmp\fthempty.txt</Data>
<Data>
</Data>
<Data>
</Data>
<Data>0</Data>
<Data>5453257e-0306-11e6-831f-4439c45191e0</Data>
<Data>0</Data>
<Data>c318cddbf6ee018c4b43d002a7b8c76a</Data>
</EventData>
</Event>
And here's the second one:
Log Name: Application
Source: Windows Error Reporting
Date: 4/15/2016 7:34:01 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: WRUTHERFORD4.xyzx.com
Description:
Fault bucket 108090142593, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: JavaSetup8u77.exe
P2: 8.0.770.3
P3: 56ef9089
P4: StackHash_8596
P5: 6.3.9600.18194
P6: 569515fc
P7: c0000374
P8: PCH_60_FROM_ntdll+0x0003C7EC
P9:
P10:
Attached files:
C:\Users\wendy_t\AppData\Local\Temp\WERB4A1.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JavaSetup8u77.ex_4ba8c72156c1bc4bd982e12afb9d8af6de3e83e_26589d44_16eeb676
Analysis symbol:
Rechecking for solution: 0
Report Id: 5452fe6e-0306-11e6-831f-4439c45191e0
Report Status: 0
Hashed bucket: 1fc6420eaa9445f9d938c861825515ec
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-04-15T12:34:01.000000000Z" />
<EventRecordID>71020</EventRecordID>
<Channel>Application</Channel>
<Computer>WRUTHERFORD4.xyzx.com</Computer>
<Security />
</System>
<EventData>
<Data>108090142593</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>JavaSetup8u77.exe</Data>
<Data>8.0.770.3</Data>
<Data>56ef9089</Data>
<Data>StackHash_8596</Data>
<Data>6.3.9600.18194</Data>
<Data>569515fc</Data>
<Data>c0000374</Data>
<Data>PCH_60_FROM_ntdll+0x0003C7EC</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\wendy_t\AppData\Local\Temp\WERB4A1.tmp.WERInternalMetadata.xml</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JavaSetup8u77.ex_4ba8c72156c1bc4bd982e12afb9d8af6de3e83e_26589d44_16eeb676</Data>
<Data>
</Data>
<Data>0</Data>
<Data>5452fe6e-0306-11e6-831f-4439c45191e0</Data>
<Data>0</Data>
<Data>1fc6420eaa9445f9d938c861825515ec</Data>
</EventData>
</Event>
Can anybody offer a possible solution to this problem? It is critically important that the user's computer be able to run Java JRE, and in the past we had multiple versions of Java installed due to several of our clients mandating different versions of Java, and one even requiring a modified java.policy file.
Please can someone help me with this?