Java SE (Java Platform, Standard Edition)

Hello. Hopefully someone has already solved this issue. In our school district, we use a few Java based applications. Recently, when assisting a user remotely with the Java App (through Windows Remote Assistance), I was unable to see the App in the RA window. I could see the desktop, and other windows. I could even see the title bar of the Java window. But I could not see the data. I could see through the window, as if the app were transparent. For even more confusion, when I moved the windows slowly to the left or right, the app window would "draw" itself line by line. In fact, if the user moved the window slowly to the right, the app window would "draw" itself line by line until the app was visible. But the newly drawn window would be static - the information in it would be from the what was "drawn" through the moving. It wouldn't show any updated changes or modifications. This particular app requires JRE 6.12 or higher. The network team has pushed out 6.13 already. I would really appreciate some help on this one. Thousands of teachers will be using this program next year, and it will hurt us tech and other support staff if we can't user RA to provide remote support. Things work properly through remote desktop (if that was a question). And an intuitive software trainer has found a way to help remotely using Live Meeting. But these are more hoops than we want to jump through. Please assist.

If you would like to see this situation for yourselves, connect to another computer in your network through Remote Assistance (**not Remote Desktop**), and simply open the Java console in Control Panel (on the assisted machine), or go to the site http://javaboutique.internet.com/icaPuzFW/. That's a pretty neat puzzle, but you won't be able to see it on the assisted machine. If you can see it, please share the details.