E-Business Suite

Announcement

For appeals, questions and feedback about Oracle Forums, please email oracle-forums-moderators_us@oracle.com. Technical questions should be asked in the appropriate category. Thank you!

Issue with Chat on DCS - Digital Customer Service

AneetaRMay 18 2020

Hi,

I have done all configurations in VBCS and B2B Service for Chat but when customer self service user initiate chat on DCS, it gets error.Chat not created, check business unit id. I have already put in business unit id in VBCS from Sales Cloud.

Can anyone please help.

Regards

Aneeta

Added on May 18 2020

#customer-experience-cx, #service

0 comments

176 views