Java SE (Java Platform, Standard Edition)

Hi, I am having a problem in our citrix environment with any standard user accessing a site that uses java. As soon as the icon on the bottom right appears, internet explorer closes.

I have citrix 4.0 on 2003 64 bit using 32 bit IE, running the latest version of java downloaded from the website today. Logged in as administrator there is no issue, it only happens logged in as a user.

The error is pasted below. Any help would be much appreciated, I have been at this for days now and I cant get a fix.

Cheers

Vish

# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7d8e6189, pid=40532, tid=2520
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0_03-b05 mixed mode, sharing)
# Problematic frame:
# C [Secur32.dll+0x16189]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
#

--------------- T H R E A D ---------------

Current thread (0x031fa000): JavaThread "main" [_thread_in_native, id=2520]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x00000000, EBX=0x02fc8e64, ECX=0x00000016, EDX=0x00000000
ESP=0x02fc8bf8, EBP=0x02fc8e58, ESI=0x00000000, EDI=0x02fc8df8
EIP=0x7d8e6189, EFLAGS=0x00010246

Top of Stack: (sp=0x02fc8bf8)
0x02fc8bf8: 0055c5c6 00000000 00500028 00000002
0x02fc8c08: 00009e54 00000000 000009d8 00000000
0x02fc8c18: 0254e4da 00000000 00000000 00000000
0x02fc8c28: 00000021 c0000022 00000001 00000000
0x02fc8c38: 00000000 00000000 2460ed38 00000000
0x02fc8c48: 00000000 00000000 00000000 00000000
0x02fc8c58: 00000000 00000000 00000000 00000000
0x02fc8c68: 00000000 00000000 00000000 00000000

Instructions: (pc=0x7d8e6189)
0x7d8e6179: 00 00 8b 85 f0 fd ff ff 6a 16 8b f0 59 8d 7d a0
0x7d8e6189: f3 a5 8b 4d a4 89 48 04 8b 4d a8 89 48 08 66 8b


Stack: [0x02ed0000,0x02fd0000), sp=0x02fc8bf8, free space=994k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [Secur32.dll+0x16189]
C [Secur32.dll+0x19c78]
C [deploy.dll+0x29e3]
j com.sun.deploy.security.MSCredentialManager.getLoginUID()J+0
j com.sun.deploy.security.MSCredentialManager.<clinit>()V+65
v ~StubRoutines::call_stub

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.sun.deploy.security.MSCredentialManager.getLoginUID()J+0
j com.sun.deploy.security.MSCredentialManager.<clinit>()V+65
v ~StubRoutines::call_stub
j com.sun.deploy.services.WPlatformService.getCredentialManager()Lcom/sun/deploy/security/CredentialManager;+0
j com.sun.deploy.security.DeployAuthenticator.<init>()V+40
j sun.plugin.AppletViewer.initEnvironment(I)V+931
j sun.plugin.AppletViewer.initEnvironment(IJ)V+12
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x0911ec00 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=24404]
0x09119000 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=16524]
0x09108400 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=24652]
0x09107000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=11956]
0x09106400 JavaThread "AWT-Shutdown" [_thread_blocked, id=31364]
0x09105000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=32976]
0x09050800 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=35640]
0x0904bc00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=10200]
0x0904a800 JavaThread "Attach Listener" daemon [_thread_blocked, id=35148]
0x09049c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=22824]
0x09041c00 JavaThread "Finalizer" daemon [_thread_blocked, id=27236]
0x09041000 JavaThread "Reference Handler" daemon [_thread_blocked, id=18396]
=>0x031fa000 JavaThread "main" [_thread_in_native, id=2520]

Other Threads:
0x0903fc00 VMThread [id=7076]
0x09052000 WatcherThread [id=40656]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 960K, used 544K [0x240e0000, 0x241e0000, 0x245c0000)
eden space 896K, 53% used [0x240e0000, 0x24158320, 0x241c0000)
from space 64K, 100% used [0x241d0000, 0x241e0000, 0x241e0000)
to space 64K, 0% used [0x241c0000, 0x241c0000, 0x241d0000)
tenured generation total 4096K, used 391K [0x245c0000, 0x249c0000, 0x280e0000)
the space 4096K, 9% used [0x245c0000, 0x24621e10, 0x24622000, 0x249c0000)
compacting perm gen total 12288K, used 884K [0x280e0000, 0x28ce0000, 0x2c0e0000)
the space 12288K, 7% used [0x280e0000, 0x281bd048, 0x281bd200, 0x28ce0000)
ro space 8192K, 62% used [0x2c0e0000, 0x2c5e14a8, 0x2c5e1600, 0x2c8e0000)
rw space 12288K, 52% used [0x2c8e0000, 0x2cf27278, 0x2cf27400, 0x2d4e0000)

Dynamic libraries:
0x00400000 - 0x0049b000 M:\Program Files (x86)\Internet Explorer\iexplore.exe
0x7d600000 - 0x7d6f0000 M:\WINDOWS\system32\ntdll.dll
0x7d4c0000 - 0x7d5f0000 M:\WINDOWS\syswow64\kernel32.dll
0x00550000 - 0x005eb000 M:\WINDOWS\syswow64\ADVAPI32.dll
0x7da20000 - 0x7db00000 M:\WINDOWS\syswow64\RPCRT4.dll
0x7d8d0000 - 0x7d920000 M:\WINDOWS\syswow64\Secur32.dll
0x7d800000 - 0x7d890000 M:\WINDOWS\syswow64\GDI32.dll
0x7d930000 - 0x7da00000 M:\WINDOWS\syswow64\USER32.dll
0x77ba0000 - 0x77bfa000 M:\WINDOWS\syswow64\msvcrt.dll
0x005f0000 - 0x00642000 M:\WINDOWS\syswow64\SHLWAPI.dll
0x7c8d0000 - 0x7d0ce000 M:\WINDOWS\syswow64\SHELL32.dll
0x77670000 - 0x777a9000 M:\WINDOWS\syswow64\ole32.dll
0x46b90000 - 0x46cb4000 M:\WINDOWS\syswow64\urlmon.dll
0x00650000 - 0x006db000 M:\WINDOWS\syswow64\OLEAUT32.dll
0x46300000 - 0x46345000 M:\WINDOWS\syswow64\iertutil.dll
0x77b90000 - 0x77b98000 M:\WINDOWS\syswow64\VERSION.dll
0x7dee0000 - 0x7df40000 M:\WINDOWS\system32\IMM32.DLL
0x67200000 - 0x67222000 M:\Program Files (x86)\Citrix\system32\mfaphook.dll
0x67bf0000 - 0x67c2d000 M:\Program Files (x86)\Citrix\system32\CtxSbxHook.DLL
0x66ed0000 - 0x66ed7000 M:\Program Files (x86)\Citrix\system32\mmhook.dll
0x66c00000 - 0x66c09000 M:\Program Files (x86)\Citrix\system32\sphook.dll
0x67b00000 - 0x67b13000 M:\Program Files (x86)\Citrix\system32\ctxsmcapi.dll
0x66a70000 - 0x66a77000 M:\Program Files (x86)\Citrix\system32\tzhook.dll
0x66d20000 - 0x66d2c000 M:\Program Files (x86)\Citrix\system32\SpeedScreenApi.dll
0x10000000 - 0x100de000 M:\Program Files (x86)\Citrix\system32\twnhook.dll
0x67a90000 - 0x67a96000 M:\Program Files (x86)\Citrix\System32\cxinjime.dll
0x669c0000 - 0x669cb000 M:\Program Files (x86)\Citrix\system32\wdmaudhook.dll
0x7dbd0000 - 0x7dcd3000 M:\WINDOWS\WinSxS\WOW64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_5FA17F4E\comctl32.dll
0x46350000 - 0x4691b000 M:\WINDOWS\system32\IEFRAME.dll
0x76b70000 - 0x76b7b000 M:\WINDOWS\system32\PSAPI.DLL
0x7df50000 - 0x7dfc0000 M:\WINDOWS\system32\UxTheme.dll
0x4b3c0000 - 0x4b410000 M:\WINDOWS\SysWOW64\MSCTF.dll
0x02210000 - 0x024d5000 M:\WINDOWS\system32\xpsp2res.dll
0x75e60000 - 0x75e87000 M:\WINDOWS\system32\apphelp.dll
0x4dc30000 - 0x4dc5e000 M:\WINDOWS\system32\msctfime.ime
0x02640000 - 0x0266f000 M:\WINDOWS\system32\IEUI.dll
0x76280000 - 0x76285000 M:\WINDOWS\system32\MSIMG32.dll
0x4dd60000 - 0x4df07000 M:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.3790.3959_x-ww_8251BDDE\gdiplus.dll
0x47150000 - 0x47171000 M:\WINDOWS\system32\xmllite.dll
0x777b0000 - 0x77833000 M:\WINDOWS\system32\CLBCatQ.DLL
0x77010000 - 0x770d6000 M:\WINDOWS\system32\COMRes.dll
0x744c0000 - 0x744eb000 M:\WINDOWS\SysWOW64\msimtf.dll
0x77b00000 - 0x77b54000 M:\WINDOWS\System32\cscui.dll
0x76520000 - 0x7653d000 M:\WINDOWS\System32\CSCDLL.dll
0x770e0000 - 0x771e8000 M:\WINDOWS\system32\SETUPAPI.dll
0x325c0000 - 0x325d2000 M:\Program Files (x86)\Microsoft Office\OFFICE11\msohev.dll
0x02e80000 - 0x02eca000 M:\Program Files (x86)\Internet Explorer\ieproxy.dll
0x745e0000 - 0x7489e000 M:\WINDOWS\system32\msi.dll
0x75da0000 - 0x75e5d000 M:\WINDOWS\system32\SXS.DLL
0x46a70000 - 0x46b3f000 M:\WINDOWS\syswow64\WININET.dll
0x03160000 - 0x03169000 M:\WINDOWS\syswow64\Normaliz.dll
0x74540000 - 0x745d3000 M:\WINDOWS\system32\MLANG.dll
0x031b0000 - 0x031c0000 M:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
0x78130000 - 0x781cb000 M:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.163_x-ww_681E29FB\MSVCR80.dll
0x6d7c0000 - 0x6d839000 M:\Program Files (x86)\Java\jre1.6.0_03\bin\ssv.dll
0x77530000 - 0x775c7000 M:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.3959_x-ww_78FCF8D0\COMCTL32.dll
0x7c340000 - 0x7c396000 M:\Program Files (x86)\Java\jre1.6.0_03\bin\MSVCR71.dll
0x71c00000 - 0x71c17000 M:\WINDOWS\system32\ws2_32.dll
0x71bf0000 - 0x71bf8000 M:\WINDOWS\system32\WS2HELP.dll
0x7db30000 - 0x7dbb0000 M:\WINDOWS\system32\mswsock.dll
0x5f270000 - 0x5f2ca000 M:\WINDOWS\system32\hnetcfg.dll
0x71ae0000 - 0x71ae8000 M:\WINDOWS\System32\wshtcpip.dll
0x76e90000 - 0x76ecf000 M:\WINDOWS\system32\RASAPI32.dll
0x76e40000 - 0x76e52000 M:\WINDOWS\system32\rasman.dll
0x71c40000 - 0x71c97000 M:\WINDOWS\syswow64\NETAPI32.dll
0x76e60000 - 0x76e8f000 M:\WINDOWS\system32\TAPI32.dll
0x76e30000 - 0x76e3c000 M:\WINDOWS\system32\rtutils.dll
0x76aa0000 - 0x76acd000 M:\WINDOWS\system32\WINMM.dll
0x761b0000 - 0x76243000 M:\WINDOWS\syswow64\CRYPT32.dll
0x76190000 - 0x761a2000 M:\WINDOWS\syswow64\MSASN1.dll
0x76920000 - 0x769e2000 M:\WINDOWS\system32\USERENV.dll
0x71e00000 - 0x71e14000 M:\WINDOWS\system32\msapsspc.dll
0x78080000 - 0x78091000 M:\WINDOWS\system32\MSVCRT40.dll
0x71e20000 - 0x71e70000 M:\WINDOWS\system32\msnsspc.dll
0x76c90000 - 0x76cb7000 M:\WINDOWS\SysWOW64\msv1_0.DLL
0x76cf0000 - 0x76d0a000 M:\WINDOWS\system32\iphlpapi.dll
0x71d00000 - 0x71d1c000 M:\WINDOWS\SysWOW64\actxprxy.dll
0x722f0000 - 0x722f5000 M:\WINDOWS\system32\sensapi.dll
0x76f80000 - 0x76f85000 M:\WINDOWS\system32\rasadhlp.dll
0x76ed0000 - 0x76efa000 M:\WINDOWS\system32\DNSAPI.dll
0x76f70000 - 0x76f77000 M:\WINDOWS\System32\winrnr.dll
0x76f10000 - 0x76f3e000 M:\WINDOWS\syswow64\WLDAP32.dll
0x76d10000 - 0x76d2f000 M:\WINDOWS\system32\DHCPCSVC.DLL
0x77840000 - 0x77882000 M:\WINDOWS\system32\netman.dll
0x76300000 - 0x764c0000 M:\WINDOWS\system32\netshell.dll
0x76b80000 - 0x76bae000 M:\WINDOWS\system32\credui.dll
0x76a80000 - 0x76a92000 M:\WINDOWS\system32\ATL.DLL
0x74de0000 - 0x74df2000 M:\WINDOWS\system32\CLUSAPI.dll
0x76cd0000 - 0x76ce9000 M:\WINDOWS\system32\MPRAPI.dll
0x76df0000 - 0x76e24000 M:\WINDOWS\system32\ACTIVEDS.dll
0x76dc0000 - 0x76de8000 M:\WINDOWS\system32\adsldpc.dll
0x7e020000 - 0x7e02f000 M:\WINDOWS\system32\SAMLIB.dll
0x03900000 - 0x0398e000 M:\WINDOWS\system32\WZCSvc.DLL
0x76cc0000 - 0x76cc5000 M:\WINDOWS\system32\WMI.dll
0x76f00000 - 0x76f08000 M:\WINDOWS\system32\WTSAPI32.dll
0x771f0000 - 0x77201000 M:\WINDOWS\system32\WINSTA.dll
0x4b180000 - 0x4b284000 M:\WINDOWS\system32\ESENT.dll
0x730a0000 - 0x730ae000 M:\WINDOWS\system32\WZCSAPI.DLL
0x71f60000 - 0x71f64000 M:\WINDOWS\system32\security.dll
0x46d00000 - 0x47071000 M:\WINDOWS\system32\mshtml.dll
0x74490000 - 0x744b7000 M:\WINDOWS\system32\msls31.dll
0x46990000 - 0x469f0000 M:\WINDOWS\system32\ieapfltr.dll
0x76bb0000 - 0x76bdb000 M:\WINDOWS\syswow64\WINTRUST.dll
0x76c10000 - 0x76c38000 M:\WINDOWS\syswow64\imagehlp.dll
0x04730000 - 0x04751000 M:\WINDOWS\system32\NTMARTA.DLL
0x68000000 - 0x68035000 M:\WINDOWS\system32\rsaenh.dll
0x63380000 - 0x633f8000 M:\WINDOWS\SysWOW64\jscript.dll
0x04eb0000 - 0x04ee2000 M:\WINDOWS\system32\iepeers.dll
0x73070000 - 0x73097000 M:\WINDOWS\system32\WINSPOOL.DRV
0x1b000000 - 0x1b00c000 M:\WINDOWS\system32\ImgUtil.dll
0x1b060000 - 0x1b06e000 M:\WINDOWS\system32\pngfilt.dll
0x461f0000 - 0x46267000 M:\WINDOWS\system32\mshtmled.dll
0x75490000 - 0x754f5000 M:\WINDOWS\system32\USP10.dll
0x66c20000 - 0x66d1f000 M:\Program Files (x86)\Citrix\system32\SpeedScreenFilter.dll
0x6d6b0000 - 0x6d6d1000 M:\Program Files (x86)\Java\jre1.6.0_03\bin\npjpi160_03.dll
0x6d4a0000 - 0x6d4bb000 M:\Program Files (x86)\Java\jre1.6.0_03\bin\jpiexp.dll
0x6d250000 - 0x6d261000 M:\Program Files (x86)\Java\jre1.6.0_03\bin\deploy.dll
0x71bb0000 - 0x71bb9000 M:\WINDOWS\system32\wsock32.dll
0x6d4f0000 - 0x6d514000 M:\Program Files (x86)\Java\jre1.6.0_03\bin\jpishare.dll
0x06dd0000 - 0x0701a000 M:\PROGRA~2\Java\JRE16~2.0_0\bin\client\jvm.dll
0x6d310000 - 0x6d318000 M:\PROGRA~2\Java\JRE16~2.0_0\bin\hpi.dll
0x6d770000 - 0x6d77c000 M:\PROGRA~2\Java\JRE16~2.0_0\bin\verify.dll
0x6d3b0000 - 0x6d3cf000 M:\PROGRA~2\Java\JRE16~2.0_0\bin\java.dll
0x6d7b0000 - 0x6d7bf000 M:\PROGRA~2\Java\JRE16~2.0_0\bin\zip.dll
0x6d000000 - 0x6d1c3000 M:\Program Files (x86)\Java\jre1.6.0_03\bin\awt.dll
0x73860000 - 0x738ac000 M:\WINDOWS\system32\ddraw.dll
0x73b30000 - 0x73b36000 M:\WINDOWS\system32\DCIMAN32.dll
0x6d2b0000 - 0x6d303000 M:\Program Files (x86)\Java\jre1.6.0_03\bin\fontmanager.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:M:\PROGRA~2\Java\JRE16~2.0_0\lib\deploy.jar;M:\PROGRA~2\Java\JRE16~2.0_0\lib\plugin.jar -Xmx64m -Djavaplugin.maxHeapSize=64m -Xverify:remote -Djavaplugin.version=1.6.0_03 -Djavaplugin.nodotversion=160_03 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=M:\PROGRA~2\Java\JRE16~2.0_0 -Djavaplugin.vm.options=-Djava.class.path=M:\PROGRA~2\Java\JRE16~2.0_0\classes -Xbootclasspath/a:M:\PROGRA~2\Java\JRE16~2.0_0\lib\deploy.jar;M:\PROGRA~2\Java\JRE16~2.0_0\lib\plugin.jar -Xmx64m -Djavaplugin.maxHeapSize=64m -Xverify:remote -Djavaplugin.version=1.6.0_03 -Djavaplugin.nodotversion=160_03 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=M:\PROGRA~2\Java\JRE16~2.0_0
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=M:\PROGRA~2\Java\JRE16~2.0_0\bin;M:\Program Files\Internet Explorer;;M:\Program Files\HP\NCU;M:\WINDOWS\system32;M:\WINDOWS;M:\WINDOWS\System32\Wbem;M:\Program Files (x86)\Citrix\System32\Citrix\IMA;M:\Program Files (x86)\Citrix\System32\Citrix\IMA\Subsystems;M:\WINDOWS\System32\Citrix\IMA;M:\Program Files (x86)\Citrix\system32;M:\Program Files\CA\SharedComponents\ScanEngine;M:\Program Files\CA\SharedComponents\CAUpdate\;M:\Program Files\CA\SharedComponents\ThirdParty\;M:\Program Files\CA\SharedComponents\SubscriptionLicense\;M:\Program Files\CA\eTrustITM;.
USERNAME=vtest
OS=Windows_NT
PROCESSOR_IDENTIFIER=EM64T Family 6 Model 15 Stepping 7, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows Server 2003 family Build 3790 Service Pack 2

CPU:total 8 (4 cores per cpu, 1 threads per core) family 6 model 15 stepping 7, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3

Memory: 4k page, physical 4194303k(3921436k free), swap 4194303k(4194303k free)

vm_info: Java HotSpot(TM) Client VM (1.6.0_03-b05) for windows-x86, built on Sep 24 2007 22:24:33 by "java_re" with unknown MS VC++:1310