Workflow or API calls:
Reminder: If this is referring to a client domain or EHR activity—not the public sandbox—do not include API request data or live patient data.
Background Information:
Failure to provide answers will impact our ability to respond in a timely and effective manner
Developer questions:
Are you an OPN Member? Yes
Have you signed up to be in the Healthcare Developer Track? Yes
Are you a registered Code Program member? Yes / No
Does your App have a presence on the Oracle Healthcare App Marketplace? Yes / No
Are you developing on behalf of an Oracle Health client?
If so, which client:
Application's Client ID and App ID, if relevant:
Application ID
847065ab-9b41-4b54-9084-d1a11c79c5e0
Client ID
d68da736-2824-4ebb-a452-701af4ccce39
Expected Result:
Expected a response containing a JSON string with a binary version of a generated CCDA
Actual Result:
Request was of the form:
https://fhir-ehr.sandboxcerner.com/r4/60bca62a-1b0a-4586-8fa5-5b5b13a857bc/Binary/$autogen-ccd-if?patient=1876154
Response contains an exception of type “Internal Server Error” and the following content:
resourceType: “OperationOutcome”
severity: “fatal”
code: “exception”
text: "Document template not configured for persona."
We found the following information after researching this issue online:
The error message "Document template not configured for persona" with severity "fatal" indicates that the document template you're trying to use is not set up for the specific persona (user role or profile) making the request. This means that the template is either missing or not properly configured for the user's role in the system.
This issue is likely on the tenant side, meaning it's related to how the document templates are configured within your Cerner environment. You may need to check with your system administrator or the person responsible for managing document templates in your organization to ensure that the appropriate templates are configured for your persona.
Can you please advise on the cause of the issue and the steps to resolve it either on the Torrance tenant side or on our client side?
X-Request-Id / Cerner-Correlation-Id / opc-request-id:
[5] = {opc-request-id=/569EF20096A94C941AB8FB72D12FE1FC/37EBB9DDB06B5A346DA0C2979D46B08F}
[14] = {X-Request-ID=/569EF20096A94C941AB8FB72D12FE1FC+dGgM_RUbp}
Date/time of the example:
[2] = {Date=Tue, 19 Nov 2024 18:46:47 GMT}
Thanks,
Chris