Dear Cerner Team,
I hope this email finds you well. I am writing to inquire about the capabilities of the Cerner system regarding SMS outreach and communication with patients, similar to a feature we offer at HouseCalls Pro called "SMS Gateway."
SMS Gateway is an event-based SMS outreach feature where a webhook is provided to Epic Clients. They configure this webhook in their Epic records/scheduling portal and set up text messages for various scenarios, such as appointment booking confirmations, appointment reminders, and cancellation notifications. When the webhook is triggered, the client's system sends the necessary phone number and message to be sent to the patient.
We are interested in understanding whether the Cerner system supports a similar communication flow. Specifically, we would like to know if:
1. Cerner provides the capability to integrate with a webhook for SMS outreach.
2. The Cerner system allows configuring and sending automated SMS messages based on different patient scheduling scenarios. 3. There are any specific technical requirements or limitations we should be aware of to implement this feature within the Cerner system.
Your assistance in providing detailed information on this matter would be greatly appreciated. We are keen to explore how we can leverage Cerner's capabilities to enhance our communication with patients through HouseCalls Pro.
Thank you for your time and assistance. We look forward to your response.