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I cannot retrieve workflow notifications owned by a user

Noname123Nov 17 2020 — edited Nov 17 2020

I am using Oracle EBS R12.2
I cannot retrieve workflow notifications owned by a user by navigating from the following responsibility:
Workflow Administrator ---> Administrator Workflow ---> Status Monitor
The output is "No item found..." as shown in the screenshot below. I have checked by querying from database and I verified that the pattern used "GIO%" is correct.
Any idea how to approach this problem? This is only happening with this user.

See screenshot for the pattern provided while querying from application as well as from the database below:

image.png

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Added on Nov 17 2020
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