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I am a free tier user of Oracle Cloud, and recently my instance was suddenly stopped. What happend?

Peg ChengJul 25 2025 — edited Jul 25 2025

I am unable to restart it or even stop it, with the error message: "Instance ocid1.instance.oc1.ap-………..-1.(this will not show) is disabled and will not accept any action requests. Please contact customer support to reenable."

The instance shape is VM.Standard.E2.1.Micro and they have been working fine for over a year. I have contacted customer service and they told me I can find better help here. Thanks, guys!

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Added on Jul 25 2025
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