It is possible to include a hyperlink to a URL in the working or reference results data in Case Management.
When the provided URL text string begins with "http://" the link appears in Case Management as a clickable blue hyperlink.
Is this a hard-coded feature, only recognising the "http://" prefix? Or is there a way to create a hyperlink from any text string. This would then allow a link to be created to the customer's 3rd party application, concatenated with a query string to find return the correct record.
Many thanks, Stephen