Anyone have encountered the problem that the BQY jobs which are running more than 3 years successfully. But recently no one update the report, but the job export keep failing to send result pdf to receivers intermittently.
It shouldn't be BQY job itself problem. Because this job has running years and fine. Only recent days comes out this problem. And user manually run the report can also be successful.
After checking the server log, find out that Hyperion IR retrieved data successfully but export-excel/bqy type file all works except pdf format. And in one week, some day it works fine. Some day it failed.
Trace in workspace job schedule log, it saying:
Emailing section 'xxxxxx' as 'PDF' to:
xxxxx@xxxxx.com
xxxxx@xxxxx.com
Export failed with unknown error.
And checked the server_message_IRJobService.log it just saying:
Error in export.[[
]]
And
TCApp::ExecuteJavaScript failed:
We stuck at this error for a period of time. Anyone can help? Oracle Support has mentioned it might be system performance issue. Will keep an eye on this issue, to see any solution can be find.