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How to Pre-Seed Incident data for customer portal OPA?

User_B5W17Nov 14 2019 — edited Nov 24 2019

Hi,

I am wanting to load in data, for a particular incident related to a contact, on a front end interview. I can see the option in the mapping settings to seed in incident data at incident start. My question is how does it know which incident to seed in, how is this filtered? Can I select this via some sort of query, or filter method?

Thanks!

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Added on Nov 14 2019
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