For appeals, questions and feedback about Oracle Forums, please email oracle-forums-moderators_us@oracle.com. Technical questions should be asked in the appropriate category. Thank you!
We have a confirmation message box in the console version. How to make that available in the BUI too? Is it possible? Is there any standard features? Or any other way? On console when we click on terminate it will pop up an alert. Only after clicking yes the chat is terminated. But in the case of BUI of Agent Web When this termination button clicked it will instantly terminate the chat without any confirmation.