How to map into Contact Center Telephony from Avaya as the source
927074Mar 28 2012 — edited Apr 2 2012We use OBIA for all the reporting requirements from Siebel (example - Service module).
I am looking for an option to bring Avaya data (in SQL Server) into OBIA as well. This would be Contact Center Telephony module, which has its own target schemas/tables.
Does anyone know how the CMS/IC tables in Avaya map to the OBIA tables? (eg. W_CNTCT_CNTR_PERF_F, W_REP_ACTIVITY_F)
I believe the SDE mappings are in the folder SDE_Univeral_Adaptor and the SIL's are in the SILOS folder
These are the corresponding 5 subject areas in DAC -
• Service - ACD Event
• Service - Contact Center Benchmark and Target
• Service - Contact Center Performance
• Service - IVR History
• Service - Rep Activity
Any input will be a great help.