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How to delete the coverages for an ACTIVE service contract ?

2619098Apr 2 2014 — edited Aug 7 2014

Hi ,

I have created coverages for few service lines for a service contract in R12. The contract is in ACTIVE status. If it was in ENTERED state, I could use OKS_COVERAGES_PUB.DELETE_COVERAGE to delete the coverages. But this contract is in ACTIVE status.

Basically I want the lines lse_id=2,3 removed for a particular line (lse_id=1) which were created by using OKS_CONTRACTS_PUB.CREATE_SERVICE_LINE. This contract has a standard coverage and hence there should not be lines with lse_id=2,3 for that particular service line .

Also, I am not able to delete a coverage for an EXPIRED contract.

Please let me know if you need more information on this.

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Locked on Sep 4 2014

Added on Apr 2 2014

#crm, #customer-experience-cx, #ebs, #r12, #service

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