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How long does it take (on average) for support to get back to you?

khollinsNov 4 2014 — edited Nov 4 2014

Hello everyone,

New to this support community. Currently trying to get help in creating a local oem repo. I have a ticket submitted and the help people were responding to me (about 24 days ago now). Then all of a sudden I realized I kept feeding information about my findings into the help ticket with no responses. My last couple of responses were (ping are you there?). Just curious if there is a way to initiate a spark or if I am missing something.

Thanks,

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Locked on Dec 2 2014
Added on Nov 4 2014
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