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How do i configure the oracle chatbot to handle initial customer queries and escalate to a live agent when necessary?

raj_089Jul 3 2024

I'm exploring the integration of Oracle's digital customer service messaging and chat features for customer support on our platform. I want to understand how to effectively implement the oracle chatbot and live chat capabilities in a way that ensures seamless transitions between automated and human agents……anyone has better insight on this?

Comments

InoL Apr 29 2024

How doc gen treats nulls values?

You have to be more specific. Are your referring to the pre-built Document Generator function?

If so:

When my query return null in some columns

What is the JSON that is generated?

You should always include the element in the JSON, with an empty value. Don't leave it out.

Francois Robert-Oracle Jan 8 2025 — edited on Jan 8 2025

Since September 2024, when a tag has no corresponding value in the JSON data or the value is null, the tag is replaced by an empty string.

See the September Release Notes

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Added on Jul 3 2024
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