Analytics Software

Hi There,

We just migrated to HFM 11.1.1.3 from HFM 4.

We used to have an issue in HFM 4 where almost everytime we loaded metadata, the system would hang and become unresponsive. The load screen would just sit there without ever completing the load. You could still use the system but the metadata load would never actually load. The only thing that would resolve it would be to reboot all of the HFM application servers.

This happened to us again the other day but now we're on the new HFM 11.1.1.3. Again, the resolution was to reboot the HFM applications. We tried just restarting the services on the various servers but that didn't work. A full reboot was required.

And nothing was wrong with the metadata itself as it quickly loaded without errors into our DEV and QA environments. As well, we kicked all of the users out of the system prior to the metadata load. Most get out immediately and certainly no heavy calculations or consolidations are being performed during the metadata load.

Has anyone else experienced this issue? Should a reboot always precede or accompany a metadata load? Is there any recommendation as to how often you should reboot the Hyperion servers (monthly, quarterly, etc.) as good practice?

Many Thanks,
Mike