Java APIs

I do not know Java and do not know the answer to this exception error that is being output. The users are trying to print an applet window for an intranet application using IE and Java version 1.5.0_04-b05 and they are all getting this error message. All the users have new desktop pcs and prior to getting the new pcs the print function worked fine. Help!

#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x77f48adb, pid=3840, tid=4056
#
# Java VM: Java HotSpot(TM) Client VM (1.5.0_04-b05 mixed mode)
# Problematic frame:
# C [GDI32.dll+0x38adb]
#

--------------- T H R E A D ---------------

Current thread (0x04f84ee8): JavaThread "AWT-Windows" daemon [_thread_in_native, id=4056]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000034

Registers:
EAX=0x00000001, EBX=0x001bb138, ECX=0x00000000, EDX=0x7c90eb94
ESP=0x07adf98c, EBP=0x07adf98c, ESI=0x00400000, EDI=0x0000000c
EIP=0x77f48adb, EFLAGS=0x00010282

Top of Stack: (sp=0x07adf98c)
0x07adf98c: 07adf99c 77f39933 005695b8 0000000c
0x07adf99c: 07adf9b8 77f223de 0000000c 00000028
0x07adf9ac: 001bb138 00010000 001bb138 07adf9cc
0x07adf9bc: 77f2237a 0000000c d0210c26 00000002
0x07adf9cc: 07adf9ec 77f23330 d0210c26 00000002
0x07adf9dc: 00000028 000a0000 00000b31 0c260002
0x07adf9ec: 07adfa0c 77f232d9 7a0a0b31 050800d8
0x07adf9fc: 08529fe0 00000000 00007a0a 00000000

Instructions: (pc=0x77f48adb)
0x77f48acb: 41 34 89 41 30 c3 90 90 90 90 90 8b ff 55 8b ec
0x77f48adb: 8b 41 34 ff 75 0c 03 45 08 83 c1 40 50 e8 73 74


Stack: [0x079e0000,0x07ae0000), sp=0x07adf98c, free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [GDI32.dll+0x38adb]
C [GDI32.dll+0x29933]
C [GDI32.dll+0x123de]
C [GDI32.dll+0x1237a]
C [GDI32.dll+0x13330]
C [GDI32.dll+0x132d9]
C [awt.dll+0xcfd20]
C [awt.dll+0xce2d1]
C [USER32.dll+0x8744]
C [USER32.dll+0x8826]
C [USER32.dll+0x89dd]
C [USER32.dll+0x8a20]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WToolkit.eventLoop()V+0
j sun.awt.windows.WToolkit.run()V+69
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub

--------------- P R O C E S S ---------------

Java Threads: ( => current thread )
0x082a7f80 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=2388]
0x082d9ce8 JavaThread "AWT-EventQueue-15" [_thread_in_native, id=2728]
0x0825f430 JavaThread "TimerQueue" daemon [_thread_blocked, id=3556]
0x0825dff8 JavaThread "thread applet-CWIPlug.class" [_thread_blocked, id=2424]
0x081a5a18 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=4048]
0x082136a0 JavaThread "Thread-134" [_thread_in_native, id=4092]
0x08195df0 JavaThread "AWT-Shutdown" [_thread_blocked, id=3032]
0x04f8baa0 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=3116]
=>0x04f84ee8 JavaThread "AWT-Windows" daemon [_thread_in_native, id=4056]
0x04f7dbf0 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=184]
0x024beaf8 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=388]
0x024647c8 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2360]
0x02463c80 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1800]
0x0249be28 JavaThread "Finalizer" daemon [_thread_blocked, id=1336]
0x0249baa8 JavaThread "Reference Handler" daemon [_thread_blocked, id=3900]

Other Threads:
0x0240d428 VMThread [id=2412]
0x024bfda8 WatcherThread [id=2900]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
def new generation total 1920K, used 4K [0x20020000, 0x20230000, 0x20780000)
eden space 1728K, 0% used [0x20020000, 0x20021050, 0x201d0000)
from space 192K, 0% used [0x201d0000, 0x201d0000, 0x20200000)
to space 192K, 0% used [0x20200000, 0x20200000, 0x20230000)
tenured generation total 24436K, used 14661K [0x20780000, 0x21f5d000, 0x26020000)
the space 24436K, 59% used [0x20780000, 0x215d1418, 0x215d1600, 0x21f5d000)
compacting perm gen total 11776K, used 11595K [0x26020000, 0x26ba0000, 0x2a020000)
the space 11776K, 98% used [0x26020000, 0x26b72fc8, 0x26b73000, 0x26ba0000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b0000 C:\WINNT\system32\ntdll.dll
0x7c800000 - 0x7c8f4000 C:\WINNT\system32\kernel32.dll
0x77c10000 - 0x77c68000 C:\WINNT\system32\msvcrt.dll
0x77d40000 - 0x77dd0000 C:\WINNT\system32\USER32.dll
0x77f10000 - 0x77f57000 C:\WINNT\system32\GDI32.dll
0x77f60000 - 0x77fd6000 C:\WINNT\system32\SHLWAPI.dll
0x77dd0000 - 0x77e6b000 C:\WINNT\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 C:\WINNT\system32\RPCRT4.dll
0x77760000 - 0x778cc000 C:\WINNT\system32\SHDOCVW.dll
0x77a80000 - 0x77b14000 C:\WINNT\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 C:\WINNT\system32\MSASN1.dll
0x754d0000 - 0x75550000 C:\WINNT\system32\CRYPTUI.dll
0x76c30000 - 0x76c5e000 C:\WINNT\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 C:\WINNT\system32\IMAGEHLP.dll
0x77120000 - 0x771ac000 C:\WINNT\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000 C:\WINNT\system32\ole32.dll
0x5b860000 - 0x5b8b4000 C:\WINNT\system32\NETAPI32.dll
0x771b0000 - 0x77256000 C:\WINNT\system32\WININET.dll
0x76f60000 - 0x76f8c000 C:\WINNT\system32\WLDAP32.dll
0x77c00000 - 0x77c08000 C:\WINNT\system32\VERSION.dll
0x773d0000 - 0x774d2000 C:\WINNT\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x37000000 - 0x37013000 C:\WINNT\system32\EntApi.dll
0x76bf0000 - 0x76bfb000 C:\WINNT\system32\PSAPI.DLL
0x71ab0000 - 0x71ac7000 C:\WINNT\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000 C:\WINNT\system32\WS2HELP.dll
0x7c9c0000 - 0x7d1d5000 C:\WINNT\system32\SHELL32.dll
0x5d090000 - 0x5d127000 C:\WINNT\system32\comctl32.dll
0x74720000 - 0x7476b000 C:\WINNT\system32\MSCTF.dll
0x10000000 - 0x10007000 C:\WINNT\system32\slcaptain.dll
0x76080000 - 0x760e5000 C:\WINNT\system32\MSVCP60.dll
0x75f80000 - 0x7607d000 C:\WINNT\system32\BROWSEUI.dll
0x20000000 - 0x20012000 C:\WINNT\system32\browselc.dll
0x77b40000 - 0x77b62000 C:\WINNT\system32\appHelp.dll
0x76fd0000 - 0x7704f000 C:\WINNT\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINNT\system32\COMRes.dll
0x5ad70000 - 0x5ada8000 C:\WINNT\system32\UxTheme.dll
0x77fe0000 - 0x77ff1000 C:\WINNT\system32\Secur32.dll
0x77260000 - 0x772ff000 C:\WINNT\system32\urlmon.dll
0x77a20000 - 0x77a74000 C:\WINNT\System32\cscui.dll
0x76600000 - 0x7661d000 C:\WINNT\System32\CSCDLL.dll
0x77920000 - 0x77a13000 C:\WINNT\system32\SETUPAPI.dll
0x00ed0000 - 0x00ede000 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
0x7c340000 - 0x7c396000 C:\WINNT\system32\MSVCR71.dll
0x00ef0000 - 0x00f5e000 C:\Program Files\Novell\SecureLogin\iesso.dll
0x00f60000 - 0x00f7d000 C:\WINNT\system32\slbroker.dll
0x72830000 - 0x7292e000 C:\WINNT\system32\MFC42u.DLL
0x75e90000 - 0x75f40000 C:\WINNT\system32\SXS.DLL
0x00fa0000 - 0x01028000 C:\WINNT\system32\shdoclc.dll
0x01220000 - 0x014e5000 C:\WINNT\system32\xpsp2res.dll
0x75cf0000 - 0x75d81000 C:\WINNT\system32\mlang.dll
0x71ad0000 - 0x71ad9000 C:\WINNT\system32\wsock32.dll
0x71a50000 - 0x71a8f000 C:\WINNT\system32\mswsock.dll
0x662b0000 - 0x66308000 C:\WINNT\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 C:\WINNT\System32\wshtcpip.dll
0x76ee0000 - 0x76f1c000 C:\WINNT\system32\RASAPI32.DLL
0x76e90000 - 0x76ea2000 C:\WINNT\system32\rasman.dll
0x76eb0000 - 0x76edf000 C:\WINNT\system32\TAPI32.dll
0x76e80000 - 0x76e8e000 C:\WINNT\system32\rtutils.dll
0x76b40000 - 0x76b6d000 C:\WINNT\system32\WINMM.dll
0x6bd00000 - 0x6bd0d000 C:\WINNT\system32\SYNCOR11.DLL
0x77c70000 - 0x77c93000 C:\WINNT\system32\msv1_0.dll
0x76d60000 - 0x76d79000 C:\WINNT\system32\iphlpapi.dll
0x019f0000 - 0x01cb6000 C:\WINNT\system32\msi.dll
0x722b0000 - 0x722b5000 C:\WINNT\system32\sensapi.dll
0x769c0000 - 0x76a73000 C:\WINNT\system32\USERENV.dll
0x605d0000 - 0x605d9000 C:\WINNT\system32\mslbui.dll
0x76fc0000 - 0x76fc6000 C:\WINNT\system32\rasadhlp.dll
0x76f20000 - 0x76f47000 C:\WINNT\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 C:\WINNT\System32\winrnr.dll
0x66210000 - 0x66219000 C:\WINNT\system32\netware\NWWS2NDS.DLL
0x50d50000 - 0x50d97000 C:\WINNT\system32\NETWIN32.DLL
0x50d00000 - 0x50d15000 C:\WINNT\system32\CLNWIN32.DLL
0x50df0000 - 0x50e10000 C:\WINNT\system32\LOCWIN32.DLL
0x50db0000 - 0x50ddb000 C:\WINNT\system32\NCPWIN32.dll
0x66220000 - 0x6622c000 C:\WINNT\system32\netware\NWWS2SLP.DLL
0x1c000000 - 0x1c007000 C:\WINNT\system32\NWSRVLOC.dll
0x69330000 - 0x69382000 C:\WINNT\system32\iedkcs32.dll
0x76780000 - 0x76789000 C:\WINNT\system32\SHFOLDER.dll
0x75260000 - 0x75289000 C:\WINNT\system32\ADVPACK.dll
0x75150000 - 0x75164000 C:\WINNT\system32\Cabinet.dll
0x0ffd0000 - 0x0fff8000 C:\WINNT\system32\rsaenh.dll
0x76980000 - 0x76988000 C:\WINNT\system32\LINKINFO.dll
0x76990000 - 0x769b5000 C:\WINNT\system32\ntshrui.dll
0x76b20000 - 0x76b31000 C:\WINNT\system32\ATL.DLL
0x7d4a0000 - 0x7d787000 C:\WINNT\System32\mshtml.dll
0x746c0000 - 0x746e7000 C:\WINNT\System32\msls31.dll
0x746f0000 - 0x7471a000 C:\WINNT\System32\msimtf.dll
0x5c2c0000 - 0x5c300000 C:\WINNT\ime\sptip.dll
0x74c80000 - 0x74cac000 C:\WINNT\system32\OLEACC.dll
0x02000000 - 0x02011000 C:\WINNT\IME\SPGRMR.DLL
0x02030000 - 0x0208b000 C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x325c0000 - 0x325d2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x18030000 - 0x1803b000 C:\Program Files\Network Associates\VirusScan\scriptproxy.dll
0x12400000 - 0x12465000 C:\Program Files\Network Associates\VirusScan\mytilus.dll
0x12580000 - 0x12585000 C:\Program Files\Network Associates\VirusScan\Res09\McShield.dll
0x12000000 - 0x121e0000 C:\Program Files\Common Files\Network Associates\Engine\mcscan32.dll
0x75c50000 - 0x75cbe000 C:\WINNT\system32\JScript.dll
0x73300000 - 0x73367000 C:\WINNT\system32\VBScript.dll
0x73dd0000 - 0x73ece000 C:\WINNT\system32\MFC42.DLL
0x76200000 - 0x76271000 C:\WINNT\System32\mshtmled.dll
0x72d20000 - 0x72d29000 C:\WINNT\system32\wdmaud.drv
0x72d10000 - 0x72d18000 C:\WINNT\system32\msacm32.drv
0x77be0000 - 0x77bf5000 C:\WINNT\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000 C:\WINNT\system32\midimap.dll
0x71f80000 - 0x71f84000 C:\WINNT\system32\security.dll
0x71d40000 - 0x71d5c000 C:\WINNT\System32\actxprxy.dll
0x6cc60000 - 0x6cc6b000 C:\WINNT\System32\dispex.dll
0x6d590000 - 0x6d5a1000 C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
0x5edd0000 - 0x5ede7000 C:\WINNT\system32\OLEPRO32.DLL
0x6d400000 - 0x6d417000 C:\Program Files\Java\jre1.5.0_04\bin\jpiexp32.dll
0x6d450000 - 0x6d468000 C:\Program Files\Java\jre1.5.0_04\bin\jpishare.dll
0x6d640000 - 0x6d7c9000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\hpi.dll
0x6d610000 - 0x6d61c000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\verify.dll
0x6d300000 - 0x6d31d000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\java.dll
0x6d630000 - 0x6d63f000 C:\PROGRA~1\Java\JRE15~1.0_0\bin\zip.dll
0x6d000000 - 0x6d167000 C:\Program Files\Java\jre1.5.0_04\bin\awt.dll
0x73000000 - 0x73026000 C:\WINNT\system32\WINSPOOL.DRV
0x76390000 - 0x763ad000 C:\WINNT\system32\IMM32.dll
0x73760000 - 0x737a9000 C:\WINNT\system32\ddraw.dll
0x73bc0000 - 0x73bc6000 C:\WINNT\system32\DCIMAN32.dll
0x73940000 - 0x73a10000 C:\WINNT\system32\D3DIM700.DLL
0x6d240000 - 0x6d27d000 C:\Program Files\Java\jre1.5.0_04\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000 C:\Program Files\Java\jre1.5.0_04\bin\deploy.dll
0x6d5d0000 - 0x6d5ed000 C:\Program Files\Java\jre1.5.0_04\bin\RegUtils.dll
0x6d3e0000 - 0x6d3f4000 C:\Program Files\Java\jre1.5.0_04\bin\jpicom32.dll
0x6d4c0000 - 0x6d4d3000 C:\Program Files\Java\jre1.5.0_04\bin\net.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_04 -Djavaplugin.nodotversion=150_04 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~1.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~1.0_0\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_04 -Djavaplugin.nodotversion=150_04 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~1.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol vfprintf
java_command: <unknown>

Environment Variables:
PATH=C:\PROGRA~1\Java\JRE15~1.0_0\bin;C:\Program Files\Internet Explorer;;C:\Program Files\Compaq\Compaq Management Agents\Dmi\Win32\Bin;C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem;C:\Program Files\Attachmate\E!E2K\;C:\program files\winzip;C:\winrexx;C:\WINNT\system32\nls;C:\WINNT\system32\nls\ENGLISH;S:\PLTRSM\DLL;S:\PLTRSM\INF;C:\Program Files\Novell\SecureLogin;Y:.;X:.;W:.;.
USERNAME=UFMP126
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 1, GenuineIntel



--------------- S Y S T E M ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 2 family 15, cmov, cx8, fxsr, mmx, sse, sse2, ht

Memory: 4k page, physical 515516k(88860k free), swap 1258304k(638808k free)

vm_info: Java HotSpot(TM) Client VM (1.5.0_04-b05) for windows-x86, built on Jun 3 2005 02:10:41 by "java_re" with MS VC++ 6.0