Our Payables department uses Oracle and 170 Systems MarkView for entry of invoices. Users have been reporting "Not Responding" errors followed by IE crash, and the System Information shows the following:
6/5/2009 9:47 AM Application Hang Hanging application javaw.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
6/5/2009 8:42 AM Application Hang Hanging application javaw.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Today also receiving:
6/5/2009 9:24 AM Application Hang Faulting application iexplore.exe, version 6.0.2900.2180, faulting module jvm.dll, version 0.0.0.0., fault address 0x000018f6.

This is happening with increasing frequency. We have
verified that the java version is compatible with markview viewer (Version 1.5.0 (build 1.5.0_09-b03))
removed and reinstalled java and the viewer files
ran virus scan
Any suggestions?
Thanks,
MVUSER
Edited by: MVUSER on Jun 9, 2009 12:40 PM