Analytics Software

I started up the Hyperion DRM Console, selected Local machine to startup. The server runs briefly... then stops. On the Event Log Tag, I see the error below:


Event Type: Error
Source: MDM NTier Process Manager
Date/Time: 8/18/2009 8:59:41 AM
date/time : 2009-08-18, 08:59:41, 139ms
computer name : PEGASUS
user name : SYSTEM <admin>
operating system : Windows 2003 Service Pack 2 build 3790
system language : English
system up time : 5 days 16 hours
program up time : 190 milliseconds
processors : 4x Intel(R) Xeon(R) CPU 5130 @ 2.00GHz
physical memory : 2048/2048 MB (free/total)
free disk space : (C:) 8.32 GB (D:) 48.36 GB
display mode : 1024x768, 32 bit
process id : $17e8
allocated memory : 7.19 MB
executable : mdm_ntier_service.exe
current module : mdm_ntier_process_manager.dll
module date/time : 2009-03-09 14:26
version : 11.1.1.43
madExcept version : 3.0
exception class : EAccessViolation
exception message : Access violation at address 01098512 in module 'mdm_ntier_process_manager.dll'. Read of address 00000010.

thread $1398:
01098512 mdm_ntier_process_manager.dll UEngineMgr 338 Tmdm_Engine.GetInst
0109a561 mdm_ntier_process_manager.dll UEngineMgr 873 Tmdm_EngineMgr.InitVersions
0109ab3f mdm_ntier_process_manager.dll UEngineMgr 968 Tmdm_EngineMgr.Load
01091cc8 mdm_ntier_process_manager.dll UProcessMgr 228 TProcessMgr.Init

main thread ($7d8):
7c82860c ntdll.dll KiFastSystemCallRet
7739bf51 user32.dll WaitMessage

thread $1640:
7c82860c ntdll.dll KiFastSystemCallRet
7c827d17 ntdll.dll NtWaitForMultipleObjects

thread $d30:
7c82860c ntdll.dll KiFastSystemCallRet
7c827787 ntdll.dll NtReadFile
77e418b0 kernel32.dll ReadFile
7d24777a ADVAPI32.dll StartServiceCtrlDispatcherA

thread $920:
7c82860c ntdll.dll KiFastSystemCallRet
7c827d27 ntdll.dll NtWaitForSingleObject
77e61d18 kernel32.dll WaitForSingleObjectEx
77e61c88 kernel32.dll WaitForSingleObject

thread $17c8:
7c82860c ntdll.dll KiFastSystemCallRet
7c827857 ntdll.dll NtReplyWaitReceivePortEx
00ffa326 mdm_ntier_process_manager.dll madExcept ThreadExceptFrame 77c7411a RPCRT4.dll

thread $1054:
7c82860c ntdll.dll KiFastSystemCallRet
7c826f67 ntdll.dll NtDelayExecution
77e41ecf kernel32.dll SleepEx
77e424f8 kernel32.dll Sleep
00ffa326 mdm_ntier_process_manager.dll madExcept ThreadExceptFrame 776b1873 ole32.dll

thread $d6c (TEventQueue):
7c82860c ntdll.dll KiFastSystemCallRet
7c827d17 ntdll.dll NtWaitForMultipleObjects
77e62026 kernel32.dll WaitForMultipleObjectsEx
0108c544 mdm_ntier_process_manager.dll UEventQueue 152 TEventQueue.Execute
00ffa3d7 mdm_ntier_process_manager.dll madExcept HookedTThreadExecute
01019d0a mdm_ntier_process_manager.dll Classes 9372 ThreadProc
00fb4c34 mdm_ntier_process_manager.dll System 11554 ThreadWrapper
00ffa326 mdm_ntier_process_manager.dll madExcept ThreadExceptFrame 0108c25f mdm_ntier_process_manager.dll UEventQueue 75 TEventQueue.Create

thread $13fc:
7c82860c ntdll.dll KiFastSystemCallRet
7c827857 ntdll.dll NtReplyWaitReceivePortEx
00ffa326 mdm_ntier_process_manager.dll madExcept ThreadExceptFrame 77c7411a RPCRT4.dll

modules:
00400000 mdm_ntier_service.exe 11.1.1.43 D:\HyperionDRM-11112\Master Data Management
00df0000 mdm_ntier_event_manager.dll 11.1.1.43 D:\HyperionDRM-11112\Master Data Management
00fb0000 mdm_ntier_process_manager.dll 11.1.1.43 D:\HyperionDRM-11112\Master Data Management
02590000 mdm_ntier_types.dll 11.1.1.43 D:\HyperionDRM-11112\Master Data Management
02830000 mdm_ntier_event_types.dll 11.1.1.43 D:\HyperionDRM-11112\Master Data Management
029f0000 xpsp2res.dll 5.2.3790.3959 C:\WINDOWS\system32
5e9a0000 olepro32.dll 5.2.3790.3959 C:\WINDOWS\system32
69b10000 msxml4.dll 4.20.9870.0 C:\WINDOWS\system32
6f000000 SYSFER.DLL 11.0.780.980 C:\WINDOWS\SYSTEM32
71bb0000 wsock32.dll 5.2.3790.0 C:\WINDOWS\system32
71bf0000 WS2HELP.dll 5.2.3790.3959 C:\WINDOWS\system32
71c00000 WS2_32.dll 5.2.3790.3959 C:\WINDOWS\system32
71c40000 NETAPI32.dll 5.2.3790.4392 C:\WINDOWS\system32
75da0000 SXS.DLL 5.2.3790.3959 C:\WINDOWS\system32
762b0000 comdlg32.dll 6.0.3790.3959 C:\WINDOWS\system32
76aa0000 winmm.dll 5.2.3790.3959 C:\WINDOWS\system32
76f50000 Secur32.dll 5.2.3790.4530 C:\WINDOWS\system32
77010000 COMRes.dll 2001.12.4720.3959 C:\WINDOWS\system32
77380000 user32.dll 5.2.3790.4033 C:\WINDOWS\system32
77420000 comctl32.dll 6.0.3790.3959 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_D8713E55
77530000 comctl32.dll 5.82.3790.3959 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.3959_x-ww_78FCF8D0
77670000 ole32.dll 5.2.3790.3959 C:\WINDOWS\system32
777b0000 CLBCatQ.DLL 2001.12.4720.3959 C:\WINDOWS\system32
77b90000 version.dll 5.2.3790.3959 C:\WINDOWS\system32
77ba0000 msvcrt.dll 7.0.3790.3959 C:\WINDOWS\system32
77c00000 GDI32.dll 5.2.3790.4396 C:\WINDOWS\system32
77c50000 RPCRT4.dll 5.2.3790.4502 C:\WINDOWS\system32
77d00000 oleaut32.dll 5.2.3790.4202 C:\WINDOWS\system32
77da0000 SHLWAPI.dll 6.0.3790.3959 C:\WINDOWS\system32
77e40000 kernel32.dll 5.2.3790.4480 C:\WINDOWS\system32
7c800000 ntdll.dll 5.2.3790.4455 C:\WINDOWS\system32
7c8d0000 shell32.dll 6.0.3790.4315 C:\WINDOWS\system32
7d1e0000 ADVAPI32.dll 5.2.3790.4555 C:\WINDOWS\system32

processes:
0000 Idle 0
0004 System 0 normal
0138 smss.exe 0 normal C:\WINDOWS\system32
0168 csrss.exe 0 normal C:\WINDOWS\system32
0184 winlogon.exe 0 high C:\WINDOWS\system32
01b4 services.exe 0 normal C:\WINDOWS\system32
01c0 lsass.exe 0 normal C:\WINDOWS\system32
026c svchost.exe 0 normal C:\WINDOWS\system32
02b8 svchost.exe 0 normal C:\WINDOWS\system32
02fc Smc.exe 0 normal C:\Program Files\Symantec AntiVirus
0310 svchost.exe 0 normal C:\WINDOWS\system32
033c svchost.exe 0 normal C:\WINDOWS\system32
034c svchost.exe 0 normal C:\WINDOWS\System32
03b0 ccSvcHst.exe 0 normal C:\Program Files\Common Files\Symantec Shared
0548 spoolsv.exe 0 normal C:\WINDOWS\system32
0678 dns.exe 0 normal C:\WINDOWS\System32
068c svchost.exe 0 normal C:\WINDOWS\System32
06d0 siebsvc.exe 0 normal D:\sba80\gtwysrvr\bin
0730 jqs.exe 0 idle C:\Program Files\Java\jre6\bin
078c msftesql.exe 0 normal d:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn
07d0 sqlservr.exe 0 normal d:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn
07dc ntfrs.exe 0 normal C:\WINDOWS\system32
082c ORACLE.EXE 0 normal d:\oracle\product\10.2.0\polestardb\bin
08bc svchost.exe 0 normal C:\WINDOWS\system32
0938 tcpsvcs.exe 0 normal C:\WINDOWS\system32
0964 sqlbrowser.exe 0 normal d:\Program Files\Microsoft SQL Server\90\Shared
0988 sqlwriter.exe 0 normal d:\Program Files\Microsoft SQL Server\90\Shared
09dc Rtvscan.exe 0 normal C:\Program Files\Symantec AntiVirus
0a1c svchost.exe 0 normal C:\WINDOWS\System32
0a44 vmnat.exe 0 normal C:\WINDOWS\system32
0a98 Tomcat6.exe 0 normal D:\Program Files\VMware\VMware Server\tomcat\bin
0ae8 WinVNC4.exe 0 normal D:\Program Files\RealVNC\VNC4
0afc SearchIndexer.exe 0 normal C:\WINDOWS\system32
0b28 Dfssvc.exe 0 normal C:\WINDOWS\system32
0b5c vmware-authd.exe 0 normal D:\Program Files\VMware\VMware Server
0bc4 vmnetdhcp.exe 0 normal C:\WINDOWS\system32
0bec vmware-hostd.exe 0 normal D:\Program Files\VMware\VMware Server
0dac wmiprvse.exe 0 normal C:\WINDOWS\system32\wbem
0f48 wmiprvse.exe 0 normal C:\WINDOWS\system32\wbem
0cb0 logon.scr 0 idle C:\WINDOWS\system32
0dbc msdtc.exe 0 normal C:\WINDOWS\system32
01a0 inetinfo.exe 0 normal C:\WINDOWS\system32\inetsrv
0f34 dllhost.exe 0 normal C:\WINDOWS\system32
0e00 snmp.exe 0 normal C:\WINDOWS\System32
1448 svchost.exe 0 normal C:\WINDOWS\System32
064c csrss.exe 1 normal C:\WINDOWS\system32
0944 winlogon.exe 1 high C:\WINDOWS\system32
1060 rdpclip.exe 1 normal C:\WINDOWS\system32
0198 Explorer.EXE 1 normal C:\WINDOWS
10d4 SmcGui.exe 1 normal C:\Program Files\Symantec AntiVirus
0c24 ccApp.exe 1 normal C:\Program Files\Common Files\Symantec Shared
1350 BacsTray.exe 1 normal C:\Program Files\Broadcom\BACS
0954 ctfmon.exe 1 normal C:\WINDOWS\system32
1138 WindowsSearch.exe 1 normal C:\Program Files\Windows Desktop Search
0d54 mmc.exe 1 normal C:\WINDOWS\system32
16b8 csrss.exe 4 normal C:\WINDOWS\system32
0c7c winlogon.exe 4 high C:\WINDOWS\system32
132c SearchProtocolHost.exe 0 below normal C:\WINDOWS\system32
0854 rdpclip.exe 4 normal C:\WINDOWS\system32
05fc SearchFilterHost.exe 0 below normal C:\WINDOWS\system32
17bc Explorer.EXE 4 normal C:\WINDOWS
0e80 TSVNCache.exe 4 normal C:\Program Files\TortoiseSVN\bin
0398 ccApp.exe 4 normal C:\Program Files\Common Files\Symantec Shared
101c BacsTray.exe 4 normal C:\Program Files\Broadcom\BACS
14c4 jusched.exe 4 normal C:\Program Files\Java\jre6\bin
13bc Reader_sl.exe 4 normal C:\Program Files\Adobe\Reader 8.0\Reader
10bc ctfmon.exe 4 normal C:\WINDOWS\system32
13f8 SmcGui.exe 4 normal C:\Program Files\Symantec AntiVirus
1388 WindowsSearch.exe 4 normal C:\Program Files\Windows Desktop Search
10a8 mdm_ntier_services_console.exe 4 normal D:\HyperionDRM-11112\Master Data Management
0514 w3wp.exe 0 normal c:\windows\system32\inetsrv
17e8 mdm_ntier_service.exe 0 normal D:\HyperionDRM-11112\Master Data Management
1548 mdm_ntier_rio.exe 0 normal D:\HyperionDRM-11112\Master Data Management

hardware:
+ Computer
- ACPI Multiprocessor PC
+ Disk drives
- DELL PERC 5/i SCSI Disk Device
- DELL PERC 5/i SCSI Disk Device
+ Display adapters
- ATI ES1000 (driver 8.19.4.0)
+ DVD/CD-ROM drives
- HL-DT-ST CDRW/DVD GCC4244
+ Floppy disk controllers
- Standard floppy disk controller
+ IDE ATA/ATAPI controllers
- Intel(R) 631xESB/6321ESB Ultra ATA Storage Controller - 269E (driver 7.3.0.1010)
- Primary IDE Channel
+ Monitors
- Default Monitor
+ Network adapters
- Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) (driver 4.4.15.0)
- Broadcom BCM5708C NetXtreme II GigE (NDIS VBD Client) #2 (driver 4.4.15.0)
+ Ports (COM & LPT)
- Communications Port (COM1)
- Communications Port (COM2)
+ Processors
- Intel(R) Xeon(R) CPU 5130 @ 2.00GHz
- Intel(R) Xeon(R) CPU 5130 @ 2.00GHz
- Intel(R) Xeon(R) CPU 5130 @ 2.00GHz
- Intel(R) Xeon(R) CPU 5130 @ 2.00GHz
+ SCSI and RAID controllers
- DELL PERC 5/i Integrated RAID Controller (driver 2.23.0.32)
+ Sound, video and game controllers
- Audio Codecs
- Legacy Audio Drivers
- Legacy Video Capture Devices
- Media Control Devices
- Video Codecs
+ System devices
- ACPI Fixed Feature Button
- Broadcom BCM5708C NetXtreme II GigE (driver 4.4.23.0)
- Broadcom BCM5708C NetXtreme II GigE #2 (driver 4.4.23.0)
- DELL PERC RAID Virtual Device (driver 1.18.0.32)
- Direct memory access controller
- High Precision Event Timer (driver 7.0.0.1011)
- Intel(R) 5000 Series Chipset Error Reporting Registers - 25F0 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset Error Reporting Registers - 25F0 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset Error Reporting Registers - 25F0 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset FBD Registers - 25F5 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset FBD Registers - 25F6 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset PCI Express x4 Port 2 - 25E2 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset PCI Express x4 Port 3 - 25E3 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset PCI Express x4 Port 5 - 25E5 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset PCI Express x4 Port 7 - 25E7 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset PCI Express x8 Port 4-5 - 25F8 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset PCI Express x8 Port 6-7 - 25F9 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset Reserved Registers - 25F1 (driver 7.3.0.1010)
- Intel(R) 5000 Series Chipset Reserved Registers - 25F3 (driver 7.3.0.1010)
- Intel(R) 5000X Chipset Memory Controller Hub - 25C0 (driver 7.3.0.1010)
- Intel(R) 6311ESB/6321ESB PCI Express Downstream Port E1 - 3510 (driver 7.3.0.1010)
- Intel(R) 6311ESB/6321ESB PCI Express Downstream Port E2 - 3514 (driver 7.3.0.1010)
- Intel(R) 6311ESB/6321ESB PCI Express to PCI-X Bridge - 350C (driver 7.3.0.1010)
- Intel(R) 6311ESB/6321ESB PCI Express Upstream Port - 3500 (driver 7.3.0.1010)
- Intel(R) 631xESB/6321ESB LPC Interface Controller - 2670 (driver 7.3.0.1010)
- Intel(R) 631xESB/6321ESB PCI Express Root Port 1 - 2690 (driver 7.3.0.1010)
- Intel(R) 82801 PCI Bridge - 244E (driver 7.0.0.1011)
- ISAPNP Read Data Port
- Logical Disk Manager
- Microcode Update Device
- Microsoft ACPI-Compliant System
- Microsoft System Management BIOS Driver
- Motherboard resources
- Numeric data processor
- PCI bus
- PCI standard PCI-to-PCI bridge
- PCI standard PCI-to-PCI bridge
- PCI standard PCI-to-PCI bridge
- PCI standard PCI-to-PCI bridge
- Plug and Play Software Device Enumerator
- Programmable interrupt controller
- System board
- System board
- System board
- System board
- System CMOS/real time clock
- System timer
- Terminal Server Device Redirector
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- Volume Manager
+ Universal Serial Bus controllers
- Generic USB Hub
- Intel(R) 631xESB/6321ESB USB Universal Host Controller - 2688 (driver 7.3.0.1010)
- Intel(R) 631xESB/6321ESB USB Universal Host Controller - 2689 (driver 7.3.0.1010)
- Intel(R) 631xESB/6321ESB USB Universal Host Controller - 268A (driver 7.3.0.1010)
- Intel(R) 631xESB/6321ESB USB2 Enhanced Host Controller - 268C (driver 7.3.0.1010)
- USB Root Hub
- USB Root Hub
- USB Root Hub
- USB Root Hub

cpu registers:
eax = 00000000
ebx = 01098505
ecx = 00000010
edx = 00000000
esi = 00000000
edi = 00dbfbdc
eip = 01098512
esp = 00dbf7f0
ebp = 00dbfbfc

stack dump:
00dbf7f0 00 00 00 00 c0 84 09 01 - e0 49 15 01 f4 f8 db 00 .........I......
00dbf800 28 f8 db 00 34 f8 db 00 - 00 00 00 00 00 00 00 00 (...4...........
00dbf810 00 00 00 00 72 87 82 7c - f4 f8 db 00 dc fb db 00 ....r..|........
00dbf820 10 f9 db 00 d0 f8 db 00 - dc fb db 00 86 87 82 7c ...............|
00dbf830 dc fb db 00 dc f8 db 00 - 43 87 82 7c f4 f8 db 00 ........C..|....
00dbf840 dc fb db 00 10 f9 db 00 - d0 f8 db 00 00 85 09 01 ................
00dbf850 00 00 00 00 f4 f8 db 00 - dc fb db 00 f3 15 83 7c ...............|
00dbf860 f4 f8 db 00 dc fb db 00 - 10 f9 db 00 d0 f8 db 00 ................
00dbf870 00 85 09 01 00 00 00 00 - f4 f8 db 00 00 00 00 00 ................
00dbf880 08 00 00 00 50 06 0e 03 - f0 20 1b 00 30 00 00 00 ....P.......0...
00dbf890 e0 b0 ec 77 71 57 4e 69 - 78 01 16 00 f4 93 3d 7e ...wqWNix.....=~
00dbf8a0 00 00 00 00 40 06 16 00 - d4 fa db 00 76 a6 82 7c ....@.......v..|
00dbf8b0 78 01 16 00 1c a1 82 7c - 00 00 00 00 40 06 16 00 x......|....@...
00dbf8c0 48 00 00 00 00 00 00 00 - f8 20 1b 00 28 00 00 00 H...........(...
00dbf8d0 e0 f8 db 00 00 00 dc 00 - e7 0f 00 00 fc fb db 00 ................
00dbf8e0 7e 85 82 7c 00 c0 db 00 - 10 f9 db 00 f4 f8 db 00 ~..|............
00dbf8f0 10 f9 db 00 05 00 00 c0 - 02 00 00 00 00 00 00 00 ................
00dbf900 c0 84 09 01 02 00 00 00 - 00 00 00 00 14 00 00 00 ................
00dbf910 3f 00 01 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ?...............
00dbf920 00 00 00 00 00 00 00 00 - 00 00 00 00 72 12 ff ff ............r...

disassembling:
[...]
01098500 jmp -$e4359 ($fb41ac) ; System.@HandleAnyException
01098505 337 mov eax, [$10a9408]
0109850a cmp dword ptr [eax], 0
0109850d jz loc_1098521
0109850f 338 mov eax, [ebp-4]
01098512 > mov edx, [eax+$10]
01098515 mov eax, [$10a9408]
0109851a mov eax, [eax]
0109851c call +$3fbb ($109c4dc) ; UEngineMgr.Tmdm_EngineMgr.EngineReset
01098521 339 call -$e3fa2 ($fb4584) ; System.@RaiseAgain
01098526 call -$e3f53 ($fb45d8) ; System.@DoneExcept
[...]

Any ideas on what is causing this exception to occur?