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EPMA service fails to start with "EPMA service started and then stopped" message

3345694Oct 28 2019 — edited Jan 13 2020

We are on Hyperion 11.1.2.4, Windows Server 2012 R2. For some reason, our EPMA stopped starting given that no changes to our system have been done recently - EPMA service just stopped working with the following message when trying to start it:
    "Oracle Hyperion EPMA Server (epmsystem1) service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

Also, in Calculation Manager, Planning node stopped expanding.

Any ideas will be very much appreciated!


Here is our Windows event viewer log:
Service cannot be started. Hyperion.DimensionServer.Interface.Exceptions.EPMAServiceException: Process
'D:\Oracle\Middleware\EPMSystem11R1\products\Foundation\BPMA\AppServer\DimensionServer\ServerEngine\bin\EPMA_ServerEngine.exe' could not be started.
at Hyperion.DimensionServer.Service.Main.StartProcess(String applicationName, String arguments, String startupEventName, String terminateEventName, String logFileName, Int32 timeout, ProcessInfo& pi)

at Hyperion.DimensionServer.Service.Main.StartServerEngineProcess(UInt16 serverPort, UInt16 netJniPort)

at Hyperion.DimensionServer.Service.Main.Start()

at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Below is an extract from epma.log:

[2019-10-28T10:18:20.184-04:00] [EpmaWebReports0] [NOTIFICATION] [] [com.hyperion.bpm.web.common.BaseServiceException] [tid: 192] [userId: <anonymous>] [ecid: 00ix8wUzyEG2FSYLPq9Did0000cg00002B,0:1:1:1:1] [APP: EPMAWEBTIER#11.1.2.0] [SRC_CLASS: com.hyperion.bpm.web.common.BaseServiceException] [SRC_METHOD: getAction] getAction() - start
[2019-10-28T10:18:20.184-04:00] [EpmaWebReports0] [NOTIFICATION] [] [com.hyperion.bpm.web.common.BaseServiceException] [tid: 192] [userId: <anonymous>] [ecid: 00ix8wUzyEG2FSYLPq9Did0000cg00002B,0:1:1:1:1] [APP: EPMAWEBTIER#11.1.2.0] [SRC_CLASS: com.hyperion.bpm.web.common.BaseServiceException] [SRC_METHOD: getAction] getAction() - end
[2019-10-28T10:18:20.184-04:00] [EpmaWebReports0] [WARNING] [] [oracle.EPMAWT.CORE.com.hyperion.awb.web.common.BaseServiceException] [tid: 192] [userId: <anonymous>] [ecid: 00ix8wUzyEG2FSYLPq9Did0000cg00002B,0:1:1:1:1] [APP: EPMAWEBTIER#11.1.2.0] [SRC_CLASS: com.hyperion.awb.web.common.DimensionServiceException] [SRC_METHOD: getXml] errMessage1: Invalid URI: The hostname could not be parsed.
[2019-10-28T10:18:20.185-04:00] [EpmaWebReports0] [WARNING] [] [oracle.EPMAWT.CORE.com.hyperion.awb.web.common.BaseServiceException] [tid: 192] [userId: <anonymous>] [ecid: 00ix8wUzyEG2FSYLPq9Did0000cg00002B,0:1:1:1:1] [APP: EPMAWEBTIER#11.1.2.0] [SRC_CLASS: com.hyperion.awb.web.common.DimensionServiceException] [SRC_METHOD: getXml] errMessage2: Invalid URI: The hostname could not be parsed.
[2019-10-28T10:18:20.185-04:00] [EpmaWebReports0] [WARNING] [] [oracle.EPMAWT.CORE.com.hyperion.awb.web.common.BaseServiceException] [tid: 192] [userId: <anonymous>] [ecid: 00ix8wUzyEG2FSYLPq9Did0000cg00002B,0:1:1:1:1] [APP: EPMAWEBTIER#11.1.2.0] [SRC_CLASS: com.hyperion.awb.web.common.DimensionServiceException] [SRC_METHOD: getXml] exception: <BpmResponse type='error'><actor>none</actor><code>com.hyperion.awb.web.common.DimensionServiceException</code><desc>Invalid URI: The hostname could not be parsed.</desc><trace>com.hyperion.awb.web.common.SoapFaultExceptionHandler.execute(Unknown Source)[[
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:543)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:433)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)

Exception javax.xml.rpc.soap.SOAPFaultException rethrown
   at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
   at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSink..ctor(String channelURI, TcpClientChannel channel)
   at System.Runtime.Remoting.Channels.Tcp.TcpClientTransportSinkProvider.CreateSink(IChannelSender channel, String url, Object remoteChannelData)
   at System.Runtime.Remoting.Channels.BinaryClientFormatterSinkProvider.CreateSink(IChannelSender channel, String url, Object remoteChannelData)
   at System.Runtime.Remoting.Channels.Tcp.TcpClientChannel.CreateMessageSink(String url, Object remoteChannelData, String&amp; objectURI)
   at System.Runtime.Remoting.Channels.ChannelServices.CreateMessageSink(String url, Object data, String&amp; objectURI)
   at System.Runtime.Remoting.RemotingServices.CreateChannelSink(String url, Object data, IMessageSink&amp; chnlSink)
   at System.Runtime.Remoting.RemotingServices.Unmarshal(Type classToProxy, String url, Object data)
   at Remoting.GetDimensionServerProxy[T](IChannel&amp; channel)
   at Hyperion.DimensionServer.WebServices.Sessions.get_SessionsProxy()
   at Hyperion.DimensionServer.WebServices.Sessions.CreateSessionFromTokenForLocale(String ssoToken, String locale)</trace></BpmResponse>
]]
[2019-10-28T10:18:20.185-04:00] [EpmaWebReports0] [WARNING] [DMS-57008] [oracle.dms.context] [tid: 192] [userId: <anonymous>] [APP: EPMAWEBTIER#11.1.2.0] [SRC_CLASS: oracle.dms.servlet.DMSServletFilter] [SRC_METHOD: compareStartAndEndContexts] The execution context put in place at the start of the request, 00ix8xnyRhi2FSYLPq9Did0000cg0000Z5,0:1, is not the execution context in place at the end of the request, 00ix8wUzyEG2FSYLPq9Did0000cg00002B,0:1:1:1:1. The request is as follows: Request URI:[[
  /awb/modules/com/hyperion/awb/web/dimeditor/Adf.do
Request URL:  http://<servername>:19000/awb/modules/com/hyperion/awb/web/dimeditor/Adf.do
(No Query String)
All Headers Names:
  Accept, Content-Type, Referer, Accept-Language, Accept-Encoding, User-Agent, Host, Content-Length, Cache-Control, Cookie, ECID-Context, Connection, X-Forwarded-For, Proxy-Client-IP, X-WebLogic-KeepAliveSecs, X-WebLogic-Force-JVMID
Selected Header Values:
  ECID-Context : 1.00ix8xnyRhi2FSYLPq9Did0000cg0000Z5;kXjE0ZDLIPHRj1RTYV9RjKPTgLRSj3RRhV8QtGTPmPRRiV9OrIRBrLQOj4PQhLOPdKVRmV9G^MQB^VO
  Accept-Language : en-US
  Host : <servername>:19000
  Content-Length : 1339
  Accept-Encoding : gzip, deflate
  Referer : http://<servername>:19000/workspace/index.jsp?framed=true
  User-Agent : Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
  Connection : Keep-Alive
  Content-Type : application/x-www-form-urlencoded;charset=UTF-8
  Accept : */*

]]

This post has been answered by Madhusudhan. M on Oct 31 2019
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