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DRM unable to connect to SFTP

OnyxiaJun 9 2016 — edited Jun 18 2016

Hi All,

I am facing a serious issue. Our DRM server has a firewall and blocks FTP server. Recently, we get IT team to open an SFTP port for DRM but we cannot connect. We tried the connection on another DRM server without firewall and it worked.

The error message is

Connection Test Results

1: Unable to connect to the remote server

Can someone please help me?

Thank you very much!

:

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Locked on Jul 16 2016
Added on Jun 9 2016
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