Analytics Software

Hi,

When I tried to login to DRM as ADMIN, I received the following error - DRM-61025: Unable to create user session. Reason: Login failed. Invalid user name or password.
I tried to execute the below, where XXX is the Username,

select * from USERNAME where c_username='XXX';

update USERNAME set C_PASSWORD='' where c_username='XXX';

update USERNAME set D_PASSWORD_EXPIRE_DATE='' where c_username='XXX';

commit;

I restarted DRM services and then tried to re-set the user password using the commands similar to those above and tried to login again, but with no success.

Can anyone help me with this issue?

Thanks.