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Dignity Health - not seeing the redirect flow I expect

Shahaf AbileahAug 18 2023 — edited Feb 6 2024

Workflow or API calls:

I work at goodbill.com. We allow people to connect to their medical record across various EHR endpoints. We're running into issues with the Cerner endpoint for Dignity Health:

https://fhir-myrecord.cerner.com/r4/0qElfuk7cvLgJndB7hTiCVck6NR0D5uM/

We direct users from our website to authorize using this URL:

https://authorization.cerner.com/tenants/0qElfuk7cvLgJndB7hTiCVck6NR0D5uM/protocols/oauth2/profiles/smart-v1/personas/patient/authorize?response_type=code&redirect_uri=https%3A%2F%2Fapp.goodbill.com%2Fcerner%2Fpermission_granted&state=24002&client_id=<redacted>&aud=https%3A%2F%2Ffhir-myrecord.cerner.com%2Fr4%2F0qElfuk7cvLgJndB7hTiCVck6NR0D5uM%2F&scope=<redacted>

Expected Result:

Users should be able to login, authorize, and then they should be redirected to our website at https://app.goodbill.com/cerner/permission_granted , and that redirect should either include the code necessary to gain an access_token or it should indicate that there was an error (permission denied or whatnot).

Actual Result:

Users are never redirected to our website.

When we attempt logging in with our own Dignity Health account, we end up on a screen that says “No Records Available”. For this example I have the following Cerner-Correlation-Id:

  • First request: 2be3ea63-1edd-4a03-91ca-758bce7779e5
  • Last request (where it shows “No Records Available”): 925e3204-717f-41d2-b0db-2ed182a503a8

One of our users reported not being able to login - the login page keeps refreshing when they enter their username and password. I don't have ID's for these requests.

Thanks for any help you can provide!

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Added on Aug 18 2023
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