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Deep-link routing/session issue on APEX, base URL fails, page URL works

Shahad Alqahtani24 hours ago

Environment: Oracle APEX apps hosted on team shared server, accessed either (1) via Azure My Apps (SSO) or (2) direct shared link.
Users: High-traffic internal users across several apps.

After a few days (often every other week), the standard app link stops working and shows:

“Sorry, this page isn’t available. Error processing request. Contact your application administrator.”

My Workaround: If users append an explicit page to the URL—e.g., add :1 or /1 (the Home page ID)—the same app loads normally. Example:

This issue recurs every few days/weeks. It affects users coming from Azure My Apps and users opening previously shared direct links.

Users perceive the app as down; support volume increases; teams are blocked until we share the workaround.
I can't seem to find a similar issue and I honestly don't know if its even an apex issue.

Please help if you can!

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