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Dashboard sometimes loads in ODBC error state

Sunny PotturiMay 24 2018 — edited May 25 2018

Hi everyone,

So i've been dealing with a very strange phenomenon with our dashboards. We are on 11.1.1.7.150120 and hitting a sql server db, heres our setup:

We have a dashboard that is automatically triggered by agents which send out via email to run at 4:30am daily.

Sometimes theres no issues but sometimes the email contains odbc errors. pastedImage_0.png

So what i would do is id log into the dashboard and see its in that error state. The weird thing now is if i click refresh, it goes away and the data i expect to see shows up. Then if i manually run the agents, the email gets delivered without errors.

Heres the full error msg:

Odbc driver returned an error (SQLExecDirectW).
Error Details
Error Codes: OPR4ONWY:U9IM8TAC:OI2DL65P
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred. [nQSError: 43113] Message returned from OBIS. [nQSError: 43119] Query Failed: Please have your System Administrator look at the log for more details on this error. (HY000)

Ive looked at the nqserver log via enterprise manager log viewer and i see this:

pastedImage_1.png

This is not the error i see on the dashboard or in the agent email. Does anyone have any ideas that i could try out or have you seen this behavior in a dashboard? I have never seen dashboards load up in an error state then errors go away if i click refresh. Seems like some sort of initial connection issue which gets resolved if i were to click refresh.

Any help is greatly appreciated. Thank you!!

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