In recent versions (CCB 25.4 and 2.8+), when creating a contact, the “Contact Type” field is presented as a dropdown list that only displays the label. In version 2.7, this selection was made via a search box that displayed both the label and the contact type code.
User Observations:
- Loss of information perceived as a regression: the absence of the code makes identification slower (several types have similar labels) and complicates compliance with internal procedures that reference codes.
- Impact on the efficiency and quality of data entry, particularly for support and testing teams working with code-based repositories.
Enhancement Request:
- Add the display of the "Contact Type" code in addition to the label in the selection component (dropdown) when creating a contact.
- Ideally, offer a "Contact Type - Label" format or at least an additional tooltip/column in the list.
If possible, make this behavior configurable (UI Hint/BO parameter or environment option) to adapt the display to customer needs.
Expected Benefits:
- Reduced selection errors, improved execution speed.
- Alignment with previous practices (2.7) and internal repositories.
- Easier adoption for teams familiar with code.
Please indicate the feasibility, the proposed mechanism (configuration vs. standard enhancement), and, if relevant, a planning estimate.