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Code Console is prompting to add passcode but not receiving passcode in email

Gaurav PatidarNov 20 2025

Workflow or API calls:

Code Console Login Issue, when we try to login to our cerner code console account with email gaurav.patidar+sof@roche.com , on link https://cernercare.com/accounts/login , it prompts to enter passcode and passcode is not even recieved in email niether in Spam, need assisstance on this one. Earlier it not asked to add passcode.

Background Information:

Failure to provide answers will impact our ability to respond in a timely and effective manner
Developer questions:

Are you an OPN Member? No
Have you signed up to be in the Healthcare Developer Track? No
Are you a registered Code Program member? Yes
Does your App have a presence on the Oracle Healthcare App Marketplace? Yes

Are you developing on behalf of an Oracle Health client?
If so, which client:

Application's Client ID and App ID, if relevant: Not able to login passcode not coming in email

Expected Result:

Login should be successful

Actual Result:

Not able to login

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Added on Nov 20 2025
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