Infrastructure Software

We have SGD installed and running at several client sites with no issue, including using CDM with Windows servers. However one particular site has never worked successfully with CDM mapping .

We have a single SGD 4.5 setup on a Linux server, hostname "remote" and the application server is Windows 2003 R2 Standard. Their is no WINS server setup but we do use internal DNS and can quite happily ping from the Linux server to the Windows server by name and visa versa.

The SGD Enhancement Module for Windows 4.5 (matching version to SGD) is installed on the Windows server and back on SGD the Global Settings Client Drive Mapping is enabled and WINS not checked. There is no firewall or filtering of any kind between SGD and the Windows server.

I have worked through troubleshooting client drive mapping steps in the Administration guide and can see exactly the errors I receive in the Event Viewer and when switching Information on the Debug menu of the ttatdm - see below. It looks like a name resolution issue (again we dont use WINS and do not have it slected in SGD) but all anmes resolve at SGD and Windows Server. I have tried all steps to resolve to no avail. If anyone has any further troubleshooting steps or tests I can try please let me know. This must be pretty close to working.

15:01:09 : 00000031: administrator : WTSQuerySessionInformation dwLength = 2
15:01:09 : 00000031: administrator : WTSServer::isDesktopSession returns 1
15:01:09 : 00000031: administrator : Global\TTDMP-2-Reconnect
15:01:09 : 00000031: administrator : Global\TTDMP-2-Disconnect
15:01:09 : 00000047: administrator : Created server channel
15:01:09 : 00000047: administrator : WTSVirtualChannelWrite returned 13 bytes
15:01:09 : 00000047: administrator : 0x0042f4e0 01 00 01 00 04 00 73 6d 62 00 01 00 00 ......smb....
15:01:09 : 00000047: administrator : ServerChannel::isDataAvailable WTSVirtualChannelRead returned 2 bytes
15:01:09 : 00000047: administrator : 0x0042fb24 01 00 ..
15:01:09 : 00000063: administrator : TTDMServer::process waiting for the init reply
15:01:09 : 00000063: administrator : TTDMServer:process got init reply version 1.0
15:01:09 : 00000063: administrator : ServerChannel::isDataAvailable WTSVirtualChannelRead returned 204 bytes
15:01:09 : 00000141: administrator : TTDMServer::process messagecode 0 deviceid 0
15:01:09 : 00000141: administrator : AddDevice
15:01:09 : 00000141: administrator : Device name C
15:01:09 : 00000141: administrator : Display name Drive C for Administrator (rw)
15:01:09 : 00000141: administrator : Device class 9
15:01:09 : 00000141: administrator : Characteristics 0
15:01:09 : 00000141: administrator : accessFlags 1
15:01:09 : 00000141: administrator : Packet >> Packet nLength 0
15:01:09 : 00000141: administrator : Packet >> Authentication type 1
15:01:09 : 00000141: administrator : Packet >> Packet nLength 44
15:01:09 : 00000141: administrator : URI smb://remote.acme.com.au/Drive C for Administrator (rw)
15:01:09 : 00000141: administrator : Packet >> Packet nLength 20
15:01:09 : 00000141: administrator : Packet >> Packet nLength 0
15:01:09 : 00000172: administrator : Found service provider
15:01:09 : 00000172: administrator : addDevice : Drive C for Administrator (rw) 0 smb://remote.acme.com.au/Drive C for Administrator (rw)
15:01:09 : 00000188: administrator : Base64Buffer length = 20
15:01:09 : 00000188: administrator : 0x003ab538 59 57 52 74 61 57 35 70 63 33 51 34 4d 54 59 33 YWRtaW5pc3Q4MTY3
15:01:09 : 00000188: administrator : 0x003ab548 4f 54 59 3d OTY=
15:01:09 : 00000188: administrator : Base64Buffer length = 20
15:01:09 : 00000188: administrator : 0x003ab538 4f 55 38 74 4c 56 4e 61 58 31 38 6d 53 55 49 35 OU8tLVNaX18mSUI5
15:01:09 : 00000188: administrator : 0x003ab548 54 45 73 3d TEs=
15:01:09 : 00000188: administrator : URI host remote.acme.com.au
15:01:09 : 00000188: administrator : URI file Drive C for Administrator (rw)
15:01:09 : 00000188: administrator : Share = \\remote.acme.com.au\Drive C for Administrator (rw)
15:01:09 : 00000188: administrator : Packet >> Packet nLength 5
15:01:09 : 00000188: administrator : General options flags 8
15:01:09 : 00000188: administrator : Alternative name = Z:
15:01:09 : 00000188: administrator : Packet >> Packet nLength 3
15:01:09 : 00000188: administrator : DEVICE_CLASS_FILESYSTEM
15:01:09 : 00000188: administrator : device flags 2
15:01:09 : 00000188: administrator : Device info : Dos name = , search = 1, searchUp = 0
15:01:09 : 00000250: administrator : Trying alternate device Z:
15:02:16 : 00067219: administrator : Failed to add device to Z:
15:02:16 : 00067234: administrator : Add device failed with ERROR_NO_NET_OR_BAD_PATH
15:02:16 : 00067234: administrator : failed to add device