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Carry over Call Comments/Operations Event Notes/Event Log when Call Clues are changed and they group to new events

Gurpreet BhallaJan 29 2025

After editing all call clues from outage to non-outage, we need the comments/operations event notes/event log from original event to be carried over to any new events that are created for the calls.

Example:

  1. 2 NL calls are on original event
  2. Both call clues are changed to FLT at the same time
  3. Both calls group to new event and original event is deleted
  4. New event does not carry over any comments/operations event notes and only has event log from new event creation date

Note: May want to keep the original event instead of deleting it from the system for auditing purposes. Or if the event is not deleted, new event should have event log show that the original event is deleted.

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Added on Jan 29 2025
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