Analytics Software

I am able to access everything successfully while I am on the server, however I cannot seem to access the workspace URL external to the server,
here are my steps/symptoms:

- All urls work on the server, (for this example I am mostly focused on FDM and Workspace)
using http://localhost/hyperionfdm and http://localhost:19000/workspace/index.jsp

- Off the server I am using the URLs below, the FDM url functions properly but workspace does not.
http://generic.com/hyperionfdm and http://generic.com:19000/workspace/index.jsp

I have also tried http://generic:19000/workspace/index.jsp and http://generic.com/workspace/index.jsp but neither works

- When i try http://generic.com/hfm off the server I get a page with just "hfm" on it. I understand that this is not a route to workspace but wanted to provide the information since it came up on other threads I have read while researching this.

I have rerun the EPM system configuration for the web server but this does not appear to change anything.

Please let me know if you have any thoughts on what else to check or how to resolve this.

Thank you,