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Can't mount 4Tb USB 3.0 drive on a Sparc T5-8 control domain

User12612738-OracleMar 19 2014 — edited May 22 2014

Hello,

I'm trying to mount a 4Tb USB 3.0 disk drive on a Sun Sparc T5-8 running Solaris 11.  It is also the LDOM primary and control domain.

I've verified that hal, dbus and rmvolmgr are running:

# svcs hal dbus rmvolmgr
STATE          STIME    FMRI
online         Jan_29   svc:/system/dbus:default
online         16:21:51 svc:/system/hal:default
online         16:21:51 svc:/system/filesystem/rmvolmgr:default

but the server can't detect the drive:

# rmformat -l
Looking for devices...
No removables found.

# echo | format

Searching for disks...done

AVAILABLE DISK SELECTIONS:

       0. c0t5000CCA022659884d0 <HITACHI-H109090SESUN900G-A600 cyl 38553 alt 2 hd 24 sec 1900>  solaris

          /scsi_vhci/disk@g5000cca022659884

          /dev/chassis/SPARC_T5-8.AK00164945//SYS/SASBP0/HDD0/disk

       1. c0t5000CCA022666330d0 <HITACHI-H109090SESUN900G-A600 cyl 38553 alt 2 hd 24 sec 1900>  solaris

          /scsi_vhci/disk@g5000cca022666330

          /dev/chassis/SPARC_T5-8.AK00164945//SYS/SASBP0/HDD1/disk

       2. c0t5000CCA0166F4D08d0 <HITACHI-H109090SESUN900G-A600 cyl 38553 alt 2 hd 24 sec 1900>  solaris

          /scsi_vhci/disk@g5000cca0166f4d08

          /dev/chassis/SPARC_T5-8.AK00164945//SYS/SASBP0/HDD2/disk

       3. c0t5000CCA022665404d0 <HITACHI-H109090SESUN900G-A600 cyl 38553 alt 2 hd 24 sec 1900>  solaris

          /scsi_vhci/disk@g5000cca022665404

          /dev/chassis/SPARC_T5-8.AK00164945//SYS/SASBP0/HDD3/disk

      4. c1t0d0 <drive not available>

          /pci@300/pci@1/pci@0/pci@4/pci@0/pci@6/usb@0/storage@3/disk@0,0

Specify disk (enter its number): Specify disk (enter its number): ^C

I verified the drive is good because I can mount it on a Sun T4 server running Solaris10 and was able to mount and see the data.

Any ideas why the Sparc T5 can't access the drive?  I've also tried restarting hal and rmvolmgr, but issue still persist.

Any assistance is appreciated as we need to access customer's data on the drive as soon as possible.

Thanks,

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Locked on Jun 19 2014
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