Hi there
I'm trying to add new participants to a workspace, however the system will only let me select existing participants - when adding their email address to the User field, the system says 'no matched user or group found'. If I ignore this, the Next button remains greyed out. I'm new to administrating a group so haven't had to do this before, but when I tried to add a participant some days ago (external to Oracle), it was fine, so I am wondering if there may be another problem with the group - Tesco CSC RFP Workspace. I am trying to add both Oracle users and external users.
Many thanks!
Leonie Brown
SC, Oracle Service Cloud.