Current Behavior
When an account is opened in C2M, the Dashboard Full Context menu displays a Measuring Component (MC) associated with the device.
However, if multiple Measuring Components are active for the same Device / Device Configuration, the system selects one arbitrarily. There is no deterministic ordering, which results in inconsistent and unpredictable MC selection for users.
This behavior causes confusion because different Measuring Components may appear each time, even though they belong to the same device.
Enhancement Options
Option 1: Read Sequence–Based Selection
Always select the Measuring Component with the lowest D1_READ_SEQ for the given Device / Device Configuration. This provides predictable behavior with minimal configuration effort.
Option 2: Configurable Priority
Make the selection logic configurable so the business can define Measuring Comp
> When an account is opened in C2M, the Dashboard Full Context menu displays a Measuring Component (MC) associated with the device. If multiple Measuring Components are active for the same Device / Device Configuration, the system selects one arbitrarily. There is no defined ordering or priority applied.
As a result, different Measuring Components may appear for the same device, leading to an inconsistent and confusing user experience.
When did it start happening?
> Always the case
Has this ever worked before—or are we looking at a brand-new issue?
> Always had the issue
Can you walk us through how to recreate the issue?
> Just Open and account and Dashboard full context menu opens
Does this seem to happen in one specific place or across multiple areas of the system?
> All cases
Got any screenshots, logs, or error messages you can share?
> will attach as an document
SR 4-0002372799 C2M_Dashboard_Full_Context_Measuring_Component_Enhancement.docx