BMC Remedy ticket generation and view its status in OIM using Web Service
Hi All,
I want to Integrate and on-board Remedy system (BMC) with the Oracle Identity Manager (OIM) for my client. It has a standard way for external applications to exchange Remedy ticket data with the Remedy system. Remedy system picks up information from the external interface database table for inbound Remedy tickets and direct it to the appropriate Remedy forms and workflow. (In short it raises tickets for provisioning / deprovisioning / error processing for Target System like ACF2 etc).
Use Cases:
*1.* Visibility of Ticket Status
The status of a Remedy ticket could be viewed by the user by clicking on Remedy Resource object instance found from the "My Resources" link after logging into OIM. Typically the user form should be visible.
Visibility of Ticket Status (Alternative)
The scope of customization of the "My Resources" link to add e.g. "My Tickets" which would show all the Remedy tickets that OIM has raised for the user.
*2.* Web Services
The Remedy application would notify OIM when the status of a ticket is changed within the Remedy System boundary. Ideally a web service hosted by the security team would get called by the Remedy Application and OIM would be updated by the service
This is an urgent requirement and your feedback would be very valuable and highly appreciated. I am looking forward for a solution for both the use cases but the priority is on 2nd use case i.e the web service part using SPML.
Regards,
Sourish