Workflow or API calls:
Reminder: If this is referring to a client domain or EHR activity—not the public sandbox—do not include API request data or live patient data.
Background Information:
Failure to provide answers will impact our ability to respond in a timely and effective manner
Developer questions:
Are you an OPN Member? Yes (Tangible Solutions)
Have you signed up to be in the Healthcare Developer Track? Yes
Are you a registered Code Program member? Yes / No
Does your App have a presence on the Oracle Healthcare App Marketplace? Yes / No
Are you developing on behalf of an Oracle Health client?
If so, which client: Palomar Health
Application's Client ID and App ID, if relevant:
Application ID
847065ab-9b41-4b54-9084-d1a11c79c5e0
Client ID
d68da736-2824-4ebb-a452-701af4ccce39
Expected Result:
When requesting a binary document using the URL provided by the DocumentReference attachment we expected a PDF to be returned.
Actual Result:
Instead of the PDF we received an InternalServerError with the JSON body:
{"resourceType":"OperationOutcome","issue":[{"severity":"fatal","code":"exception","details":{"text":"Internal service error from resource store"}}]}
This seems to suggest that the request was received correctly but that some resource (perhaps a database) was not correctly accessible on the client side. The environment we're hitting is a certification environment rather than a production one so perhaps it doesn't have the same resources as a prod env?
X-Request-Id / Cerner-Correlation-Id / opc-request-id:
{X-Request-ID=/9CAD878F3BE665E09A3EF686CC197E5F+Acv5_EVrP}
{opc-request-id=/9CAD878F3BE665E09A3EF686CC197E5F/9F05ABFD421847A65DBEF748B211FADF}
Date/time of the example:
{Date=Tue, 19 Aug 2025 20:04:24 GMT}